Review Time
I’m giving 2 stars because the product itself (a squat rack) was solid and delivered on time — no complaints there. Titan makes quality equipment, and I was initially happy with the purchase.The problem began when I tried to return the rack. It was unused, well within the 30-day window, and Titan support even waived the 20% restocking fee. But the return shipping quotes I received were $275–$300 — on a $315 product. Titan refused to assist with shipping or offer a prepaid label, even if reimbursed.While they do mention in the return policy that shipping is the customer’s responsibility, they don’t warn that the cost to return large items could exceed the price of the product. That’s a major issue and not something most buyers expect.Support was polite but unhelpful. I asked for either a partial refund or a label at their shipping rate. Both were declined. So while their return policy looks fine on paper, in practice it can become unusable for heavier items.The two stars reflect this mixed experience:+ Quality product+ On-time delivery- Poor handling of a legitimate return request- Return policy lacks the transparency needed for heavy-item buyersIf you're buying something large from Titan, I strongly recommend checking shipping rates in advance. Otherwise, you may be stuck with something you can’t reasonably return.
I’m giving 2 stars because the product itself (a squat rack) was solid and delivered on time — no complaints there. Titan makes quality equipment, and I was initially happy with the purchase.The problem began when I tried to return the rack. It was unused, well within the 30-day window, and Titan support even waived the 20% restocking fee. But the return shipping quotes I received were $275–$300 — on a $315 product. Titan refused to assist with shipping or offer a prepaid label, even if reimbursed.While they do mention in the return policy that shipping is the customer’s responsibility, they don’t warn that the cost to return large items could exceed the price of the product. That’s a major issue and not something most buyers expect.Support was polite but unhelpful. I asked for either a partial refund or a label at their shipping rate. Both were declined. So while their return policy looks fine on paper, in practice it can become unusable for heavier items.The two stars reflect this mixed experience:+ Quality product+ On-time delivery- Poor handling of a legitimate return request- Return policy lacks the transparency needed for heavy-item buyersIf you're buying something large from Titan, I strongly recommend checking shipping rates in advance. Otherwise, you may be stuck with something you can’t reasonably return.
Poor communication from the start. I had issues with using bread to pay. I sent multiple emails and chats asking for assistance. No response. I had purchase the Assault bike as a guest and then I was able to purchase it. The oil in the syringe for chain is in a big clump. I heated it up and tried to break it up, nothing. The bottle holder is mounted right under the electronic display. There's no way to actually get a bottle in there. I wonder if there was actually a design and engineering team for this. It almost seems like it came from a third world country as a cheap knockoff.
Poor communication from the start. I had issues with using bread to pay. I sent multiple emails and chats asking for assistance. No response. I had purchase the Assault bike as a guest and then I was able to purchase it. The oil in the syringe for chain is in a big clump. I heated it up and tried to break it up, nothing. The bottle holder is mounted right under the electronic display. There's no way to actually get a bottle in there. I wonder if there was actually a design and engineering team for this. It almost seems like it came from a third world country as a cheap knockoff.
If I could leave a lower score I would. Purchase and delivery went fine, the instructions for assembly are TERRIBLE, nearly unreadable. So on one step, you insert the guide bars for the weight stack and then begin stacking 300lbs of weights onto these bars. The bars are not supported, and they don't tell you that the bars can and will tip over, 300lbs + the guide bars falling over mid assembly is catastrophic for you and the machine. When I contacted Titan they advised me that not only could I not return the product (since its damaged) but they also couldn't sell me replacement parts!! So the machine is so poorly engineered that assembly is flat out dangerous to complete on your own, and then if the thing breaks because you followed their terrible instructions they won't honor their warranty AND won't sell you parts to fix the infernal thing.
If I could leave a lower score I would. Purchase and delivery went fine, the instructions for assembly are TERRIBLE, nearly unreadable. So on one step, you insert the guide bars for the weight stack and then begin stacking 300lbs of weights onto these bars. The bars are not supported, and they don't tell you that the bars can and will tip over, 300lbs + the guide bars falling over mid assembly is catastrophic for you and the machine. When I contacted Titan they advised me that not only could I not return the product (since its damaged) but they also couldn't sell me replacement parts!! So the machine is so poorly engineered that assembly is flat out dangerous to complete on your own, and then if the thing breaks because you followed their terrible instructions they won't honor their warranty AND won't sell you parts to fix the infernal thing.
I ordered a set of 5 stackable wooden plyometric boxes which were easy to assemble and well built to carry a heavy load on top. I really like their solid feel and overall 22" X 22" wide and non-slip surface. The fit and finish has great tolerances as well. The way they stack on top of each other is neat and gives you a lot of flexibility to adjust the height you're targeting. I highly recommend them. Customer service was on point. I called on two separate occasions and in both instances received top-notch assistance from their team. Just today I spoke with Macy, who quickly took my concern and made me feel confident that everything was going as scheduled. She shared all pertinent information with me and made sure I was comfortable before getting off the call. You can't beat having excellent customer service. Kudos to the Titan Fitness Family.
I ordered a set of 5 stackable wooden plyometric boxes which were easy to assemble and well built to carry a heavy load on top. I really like their solid feel and overall 22" X 22" wide and non-slip surface. The fit and finish has great tolerances as well. The way they stack on top of each other is neat and gives you a lot of flexibility to adjust the height you're targeting. I highly recommend them. Customer service was on point. I called on two separate occasions and in both instances received top-notch assistance from their team. Just today I spoke with Macy, who quickly took my concern and made me feel confident that everything was going as scheduled. She shared all pertinent information with me and made sure I was comfortable before getting off the call. You can't beat having excellent customer service. Kudos to the Titan Fitness Family.
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