Review Time
I had ordered a cold press oil machine brand name SA2014. The company charges me close to 25 thousand rupees for that and sent a useless unbranded item that is not even a cold press machine. They are not responding properly to mails also.
I purchased one spray set vide order no GS11642530. This party supplied the pump, inlet&outlet hose , charger, but not supplied the spray gun . When i intimated the issue, they are asking for payment. So not at all reliable party
They are the no 1 fraudulent company in India. The product delivered is not the same as per catalogue displayed in their website. Don't be pray for them. They won't accept their fault at any cause. They won't repay or replace the wrong product, send by them. All must avoid buying from them online.
Absolutely the worst experience I’ve ever had with an online seller. Toolsvilla delivered only part of my order, then lied, ignored my emails, and left me stranded. Here's what happened:My order was sent in two packages. The first was delivered, the second never reached me.When I contacted their support, they told me the missing items were probably in the second package.That package was returned to them, and they refunded that portion — but never refunded or replaced the missing items.I had to travel 20 kilometers to a godown just to collect the reordered item.Even after all that — the missing parts were not there.When I tried to raise the issue again, they blamed me and said I should’ve raised a complaint within 3 days — conveniently ignoring that their own customer support misled me.They have refused to refund me, forcing me to buy the same items again — meaning I paid double due to their mistake.And now? No response to emails. No apology. No solution.This isn’t just poor service — it’s fraudulent business practice.On top of that, I discovered many other customers complaining about the exact same issue with the same product. That’s a pattern — not an accident.Toolsvilla: you’re running a business built on lies, and I will be taking this forward with Consumer Court, DPIIT, and across every review platform that can warn others not to trust you.Buyers, stay away from this platform unless you want your money, time, and sanity stolen.
Extremely Disappointed with This PlatformI ordered a product along with several listed accessories. However, upon delivery, three of those accessories were missing. When I contacted customer service, I was told that unless I had recorded an unboxing video, my claim couldn't be verified.This is incredibly unreasonable — not everyone is an influencer or YouTuber who records every package opening. Customers shouldn’t have to film themselves just to ensure they're treated fairly.Overall, this experience has been very disappointing. I expected better accountability and support from a professional platform.
Very disappointed with the company. Ordered BF 450 submersible pump on 10 May 25. Though the price was much higher then other online sellers, I thought the difference was worth it to deal with a reputed seller. The company instead delivered BF 250 on 23 may 25. On coplaining, the company execute admits the seller sent different product because they didn't have the required model(without asking me). On asking refund i was made to go through a tedious process and finally the amount was credited to my account on 9 Jun 25. A whole month of ordeal to deal with the company.
I ordered Product 23 april, delivery date 2 may, but today may 4, product not yet received, without delivery courier person also mentioned pincode wrong... 10% payment done, even though delivery not done, I don't have word to say about product and delivery...
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Toolsvilla - India's largest online store for Power Tools, Garden Tools, Agriculture Machinery, Hand Tools, Industrial Tools, Automotive Tools, Welding machine, DIY tools and more. Cash on Delivery available. Fast Delivery.
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