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We ordered 6 of the Storm Japanese whisky glass. Like the so ordered 6 more. But instead of identical glasses we revived a different set of glasses larger than the originals. Contacted seller but only was offered a discount for future orders. No refund, no exchange.
The items ordered don't match the quality or price point of what was ordered. Also the item received isn't even what I ordered. What was delivered looks like dollar store items, not a quality crystal glass as described. Extremely disappointed, and I've sent 4 emails(since no number is provided) with no response.Update: after 8th request to their support email, finally got a response. 1st - I placed two orders, the 1st was for a 6 glass gift set, what was received was 4 in one box, 2 in the other box of a smaller size.2nd - Ordered 4 of the Gold line glasses, received 4 of the the same glasses shipped in the first order.Another 3 emails later, asked if they could fix the orders, was given options to send back at my own expense, and reorder what I wanted. I settled for a 50% refund on both orders, since I wasn't spending anymore on these items.These Glasses are not crystal, they are Cast heavy glass, fused together with a very noticeable seam.
I ordered this product on May 8 because the picture looked beautiful. As soon as I received it, I opened the first box and realized that the description and the quality do not match at all—what they wrote about this product is completely inaccurate. I decided to return it, but the company has given me a hard time. We exchanged emails back and forth; I emailed them about the poor quality of the product. They asked me to take pictures and send them, which I did. For a few days, I didn't receive any response. I kept asking for a return label, and finally they responded, offering me a credit or a 30% discount just to keep the product. I refused. After several weeks, they finally sent me a return label. The next day, I shipped the product back and provided them with the FedEx tracking number. According to their instructions, they should receive it and process my refund within 7 days. It’s now been 14 working days, and I still haven't heard anything from them.This website is completely a scam. I wish I had read all the reviews about this company before making a purchase. Do not buy anything from this company.
I ordered 4 glasses plus 2 free. Order came fast but didn't get what I ordered. I got 2 glasses and a decanter. I have no use for the decanter and would just like to get my other 4 glasses.I have sent them a message twice with no response. Only an automated response saying someone will address my concern shortly. Not sure if I will ever get my complete order.Good luck to those who order from this company.
Don’t order from here! I received a box with two glasses I ordered. One of the glasses was chipped in two places. No glass in the box which means they were packaged like that. I have written to them three times asking for a refund. NO RESPONSE! This place is a scam!!!
Substandard is the best way to describe this company. The is ZERO (0%) Customer service and/or support and impossible to return a purchase.The company requires an RMA number to return a order. However, after submitting five (5) comoany "Contact Us" forms, four (4) emails and two (2) FB posts, all I get is crickets! I have only received "canned" emails in response to my inquiries and ZERO (0) respj sws to my submitted contact forms or FB posts. I am going to notify AmExp and IG the company is scamming consumers.P.S. Returns with out the RMA number will be charged a 20% restocking fee.
These glasses are definitely unique, which is why I purchased them for my husband, as he really enjoys bourbon/whiskey. That is the positive.The glasses are not as nice as pictured. They are heavy and thick. They will be heavier with even a small amount of liquid.The hold is awkward because the glass is oval, not round. You can also see the seems on two sides of the glass.I hate to say this, but they remind me of something you’d find in a dollar store. The glass is easily smudgable and can be milky looking, not sharp and shiny.I’m going to try to send them back.Hope this helps.Addendum: They make the return process almost impossible. You have to call them and discuss the issue, then they determine if the return is appropriate and send forms. This company does not seem interested in your satisfaction, much more interested in keeping your money (over $100) by making it very difficult to go through the return process. I will never order from them again.
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