Name: tsukiglass.com
Telephone: 000000000
Rating: 3.4

Avis Johnson Guest

Missing items in delivery

Missing items in delivery. Initial delivery was also slow. Customer support is not helpful with sending missing items or organizing a full or partial refund. I have sent photo evidence of what was delivered but no assistance.

Date of experience: Feb 26, 2025

Merilyn R. Guest

1 year ago

Ideal 80th Birthday Gift

The glass is stunning-elegant and clearly premium. It's for an upcoming birthday, but I already know it'll be appreciated.

Date of experience: Feb 16, 2025

Kermit Rogers Guest

1 year ago

Incompetence

My order was shipped to a different state and I can’t get anyone to help me. I have emailed 23 times and they have not helped me send the glasses to the state of Florida not California. They couldn’t be more incompetent. They lack customer service and no support. There is no one you can call. I would definitely not recommend this company to anyone,

Date of experience: Feb 14, 2025

Gia Turner Guest

1 year ago

Don’t waste your money!

Don’t waste your money! I wish I read these first! I too got sucked into the Tsuki glasses. Being an avid bourbon drinker, they seemed like a nice fit for my personal bar. I ordered 6 and planned to give two away to a friend. Nope, not a chance. As I watched the ad video, the glasses depicted are round and probably hand blown. Mine are square with two clear, easily felt rough seams on each side. I’m not planning to use those lovely Dollar General coasters.

Date of experience: Feb 14, 2025

Joanna Parker Guest

1 year ago

High-End Glasses That Ship Fast

Beautiful craftsmanship, fast delivery, and luxurious packaging. I'm very happy with my purchase.

Date of experience: Feb 08, 2025

Jens J. Guest

1 year ago

It feels like drinking under a full…

It feels like drinking under a full moon—calm, beautiful, and unforgettable.

Date of experience: Feb 06, 2025

jodv26 Guest

1 year ago

Bought 8 glasses received 6

Bought 8 glasses received 6. All were the wrong glasses. They refused to send correct glasses without sending back incorrect glasses first. They tried to convince me that 6 incorrect glasses were equal to 8. Customer service was absolutely terrible. The glasses are NOT CRYSTAL. What a scam. I'm telling everyone

Date of experience: Jan 31, 2025

Leo Guest

1 year ago

Not crystal!

Was a little frustrating chasing up my order. Tracking was delayed and had to wait days on end for correspondence from the support team. After waiting a month, the order finally arrived, turns out the glasses are not crystal as advertised.

Date of experience: Jan 23, 2025

Darla Smith Guest

1 year ago

No delivery, no response to queries...

I ordered a set of whiskey glasses as a Christmas present, though it was ordered in late December and I knew it could not be delivered for Christmas. That was fine. A month later, the delivery was never made, the promise to make a replacement delivery was never completed, there is no customer service telephone number to troubleshoot problems, and I've had no helpful response from Tsuki. Very disappointing experience! Did I mention that the glasses never arrived? However, I have received a ridiculous number of advertisement emails from Tsuki--at least a couple per week.

Date of experience: Jan 22, 2025

Mel Reed Guest

1 year ago

Molded glass not crystal

After several emails to Tsuki Glass and a complaint to PayPal item finally arrived after 6 weeks.I give them points for good packaging BUT the glasses were advertised as crystal what arrived was actually molded glass. Definitely not worth the $90 paid.I DO NOT recommend this seller.