Review Time
The product is average good, but the Web Dashboard is the MOST confusing website I've ever been in. It is so frustrating... It's hard to do anything... We have one account with 2 sub accounts and just being able to find the phone numbers you are using is just... and ordeal. I recommend part of the product, but the website needs serious rethinking.Also, the SDK/API is VERY confusing. It is very hard to set up yourself. I've also reported many bugs in the libraries that got fixed, but brutally interrupted development.
Don't take me wrong, I love Twilio : developer-friendly, always reliable, nice web interface, couldn't really ask any better.But the main drawback, IMHO, is the SMS pricing, which is 2 or 3 times the price of the competition for many destinations.I did contact support about this issue, but unless I could commit to a huge amount of SMS every month, they couldn't do anything about the pricing. So this reason alone makes me look for a competitor, and I'll end up leaving Twilio heartbroken.I would love to give you 5 stars guys, but please, revise your pricing! ;-)
Service is great but support doesn't match that .. Agents assigned seem to have low technical knowledge of their job. Sometimes they state wrong facts and I just grab stuff from documentation to prove them otherwise. One of the last problems I encountered, is asking support to add some features to Official Xamarin Twilio Client SDK which they have done several times before. However, this time the agent said that the Xamarin SDK is not an official Twilio SDK and not supported by Twilio. I proved him wrong by sharing Xamarin Twilio Component that says clearly the publisher is "Twilio". He said, yeah that was a side project of an employee and it is not officially supported by us and you have to update the binding yourself from a Github project !! If that's wrong then that's a problem and if that's true, then that's even a worse problem !Best Regards
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
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