Review Time
Rarely do I give such a positive review. But I am yet to run into something that I don't like about Twilio.If I have any problems it is with SMS carriers -- notably AT&T -- who seem to be poor at delivering SMS messages promptly and frequently deliver messages out of order. Anything you could do that would help with that would be much appreciated.
I am using Twilio with a phone-tree app. This allows Sprint cell customers to read the text messages. Before, Sprint cell customers would only receive empty text screens. Another benefit is AT&T cell customers see the "from" text number, where before they received only an incrementing 10 digit number; AT&T was seeing the text as an email, and sending as an email.
Everything was going well with Twilio for a while. We put in a support request to transfer a phone number from 1 account to another - A support member then accidentally deleted our account, then apologised but informed us it was impossible to restore the account.I have clients paying me for call tracking and call recordings, which Twilio screwed up. The support were very unhelpful in this aspect, telling me I should just download all of the MP3 files because they aren't sure how long it will be until their system removes them, I told them my system that was built around Twilio didn't have that capability, but apparently that was my problem, not theirs.I made a new account and had the numbers eventually recovered, but not the recordings etc, they are stuck under the old account where I'm informed they should stay. The cost of this was me working late multiple nights and missing my weekend, missing dinner at home, and almost $1000 in payments to a developer to work overtime making changes to our system to connect with new Twilio account whilst still loading recordings from the old account, missing friends birthday celebrations and dinner.I'm down a few evenings and $1K, but not to worry, they gave me $100 in call credit to make up for something which was 100% their screw up.I'll use them because I don't want to move over to a new system just yet, but my recommendations to friends and others in the industry, of which there were many,.have completely stopped.Use Twilio if you want something cheap and sort of works, but for anything mission critical, I would build with another platform.
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