Review Time
The Twilio API is extremely capable, and you can do pretty much anything you can imagine involving a phone with it. However, the documentation for their official API wrappers is very minimal. I've had to assemble most of my code through a combination of hacking together sample code from several different sources and trial and error.I was also a little disappointed in the TwilioJS library, which does a nice job of powering WebRTC connections, but lacks basic metadata about those calls, such as the Call SID. This means you have to send a separate query to the API to comb through all calls until you find the one that your session is connected to. Just seems like a lot of unnecessary overhead.Overall, they offer a good service, and I'll likely continue to use them. I'd be ranting and raving though if they could improve those two areas.
People don't talk about Phil Kessel's wrist shot. Because they don't have to. Everyone knows. It's wicked. Which brings us to Patrik Laine. Better than Phil? That's like asking ... hey, try this OTHER beer. It's beer. We like. The more the better. And so, in reflection, I find Twilio to be reliable and easy to use. Happy Friday.
We built our own phone system based on FreePBX, integrated Twilio for SMS and Elastic trunking. Now we have a phone system that talks with our WordPress based websites doing eCommerce, and our customers can reach us directly through our website and phones. And we can tie every call to a sale or customer website visit. The commercial phone system I used in our last business cost almost $20K to setup and $1000 per month to operate. It didn't do as much as what we built on open-source with Twilio costing $500 and $50 per month.When we had some questions about number porting and integration that we could not answer from the details on the support and API website, real live customer support was there and took care of the issues.It's not too often you find a solution for anything that has the best features and has the lowest implementation costs.Well done Twilio!
The api is fairly straight forward and the dashboard is excellent, especially the debugger. $.0075 per text is turning out to be rather expensive and I would be willing to switch providers if I could find a service for .006 though but that might just be me.
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
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