twilio.com

2
2 Based on 425 reviews

We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. Yo...

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Average Rating

2

/
5

425 Reviews

5 Star
18%
4 Star
6%
3 Star
3%
2 Star
2%
1 Star
70%

Filtered Reviews

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Review Time

BF10
Great calling service

Twillio integrates great with turboDial, shortening the time it takes our sales people to make calls and reach prospects. With Twillio, our work time was cut by half even two-thirds!

5
Date of experience: Nov 18, 2016
Reggie Morgan
Many frustrating details

Experience I had with twilio "services" is: - ticket that lasted > 4 weeks (due to update done during day on France, update done on US during France's night) → very very slow progression - fuzzy dates on ticket: hard to follow history; I reported it but saw no (re)actions. I had to manually timestamp my messages to follow activity: "2 weeks ago does not help", I need "18/11/2016 13:19 +0100" - inconsistencies in different panels - low log retention (1 week)

2
Date of experience: Nov 18, 2016
Erika
Great reliable voip service at a good price

Works and integrates with my voip pbx over SRTP. Very detailed portal with good visibility into usage. Responsive support techs. Very highly recommended.

5
Date of experience: Nov 18, 2016
Elliot Foster
Very good service and fast support

Very easy to use and backend is very powerful.

5
Date of experience: Nov 18, 2016
Burt S.
Good product, dire customer support

The times we have spoken to your support center we have had back and fourths for weeks with little to no understanding or action on their end.Secondly the documentation for the API is utterly crap. In short Twilio make a great product but seem to have very little clue how to support it properly. Get that right and it'll be a killer app;

2
Date of experience: Nov 18, 2016
Meredith C.
A StarUp company

Front page is 80% nice, although a bitbuggy. I believe in time this will beimproved.A bit pricey compare to costs but compare to the market however good.Billing system and ideology is Americannot internationally so their main focusIs in the USA. Europe and Asia doesnot work as Twilio has no correct Invoicing in place.MH

3
Date of experience: Nov 18, 2016
Gorden Reed
Great service; Easy to use

Their service is great and their tools are easy to implement.

5
Date of experience: Nov 18, 2016
__Trickster__53
Cost saver

Great service at low cost. Before using this service i was paying 10 times more for one phone line. Twilio allowed me to expand my business by minimizing my phone bills. Only reservation I have is the lack of live help for small businesses like myself. I would like to see some live classes on how to use their platform more easily.

4
Date of experience: Nov 18, 2016
Patience Carter
Reliable, good priced, great and fast customer service, wonderful API and SDKs

We have been using their SMS-sending service for three years now. It has always been very reliable, (not even one shortage in these three years). The API is very good and easy to use, the SDKs the same thing, with a wide range of them, and everything very well documented.Might not be the cheapest solution, but when your business depends on a service like this, 100% worth it.I'd recommend it and I would use it again in my future ventures and personal projects

5
Date of experience: Nov 18, 2016
Caroxide67
Excellent company and products to work with.

Good product offerings. Great API to work with.

5
Date of experience: Nov 18, 2016

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Business Details

  • We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.

  • email jmeyer@twilio.com
  • call 4153902337
  • language https://www.twilio.com

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