Review Time
Experience I had with twilio "services" is: - ticket that lasted > 4 weeks (due to update done during day on France, update done on US during France's night) → very very slow progression - fuzzy dates on ticket: hard to follow history; I reported it but saw no (re)actions. I had to manually timestamp my messages to follow activity: "2 weeks ago does not help", I need "18/11/2016 13:19 +0100" - inconsistencies in different panels - low log retention (1 week)
The times we have spoken to your support center we have had back and fourths for weeks with little to no understanding or action on their end.Secondly the documentation for the API is utterly crap. In short Twilio make a great product but seem to have very little clue how to support it properly. Get that right and it'll be a killer app;
Front page is 80% nice, although a bitbuggy. I believe in time this will beimproved.A bit pricey compare to costs but compare to the market however good.Billing system and ideology is Americannot internationally so their main focusIs in the USA. Europe and Asia doesnot work as Twilio has no correct Invoicing in place.MH
Great service at low cost. Before using this service i was paying 10 times more for one phone line. Twilio allowed me to expand my business by minimizing my phone bills. Only reservation I have is the lack of live help for small businesses like myself. I would like to see some live classes on how to use their platform more easily.
We have been using their SMS-sending service for three years now. It has always been very reliable, (not even one shortage in these three years). The API is very good and easy to use, the SDKs the same thing, with a wide range of them, and everything very well documented.Might not be the cheapest solution, but when your business depends on a service like this, 100% worth it.I'd recommend it and I would use it again in my future ventures and personal projects
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
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