Review Time
Avoid Ucan car credit. They take advantage of the vulnerable, they know you are not in the best of circumstances so want to give you anything,anything but a car of your choice. Hardly any stock there, nothing on there website like most pselling car traders.They wanted you to pay £300 plus..monthly payment's for a rust bucket.what was there was 16 grand plus. They were very unprofessional,very invasive as they took my phone from as I had to download a app so they look into my bank to verify my income. Didnt feel comfortable. Not a normal garage to buy cars very sketchy.
No name was given to me. Be aware they only sell their own cars. DO NOT BUY FROM HERE. ALL CARS ARE FROM. BRITISH CAR AUCTIONS BUY YOURSELF. GET A BANK LOAN, THEY WILL TELL YOURE CREDIT IS BAD WHEN IT ISN'T. AVOID THIS COMPANY. AVOID AVOID AVOID AVOID.
Positive and negative. Firstly Ricky Morris, sales person is a credit to them. He's helpful, not at all pushy and a genuinely nice guy, at the point of sale I was very happy with the service from UCAN, and would have used again. Downhill from there. Was sold an Insignia, which seemed OK, quite a few bumps and scrapes and a badly chipped windscreen, after I pointed that out Ricky got it fixed ASAP. Meant I had another 120 mile round trip, but I didn't really mind too much.... until I realised I'd done that trip in a dangerous car, that the brakes callipers had not been bolted on. They failed the next day on my drive home from work, I managed to stop the car with my gears only. Luckily it was late evening and not too much traffic, if that was on the motorway I would have caused a major incident .From this point on, the customer service was shocking. The rep was disinterested, expected me to do all the running around, arranging repairs etc. I lost my cool then with her which annoyed me even more. Finally got the car fixed, only for the repair to fail too. I also found out they had bumped an extra £850 onto the sale price of the car , so took advantage of me. I have eventually received £500 reimbursement, not enough for putting me and my family in danger, dreadful customer service and a general lack of responsibility for shady practices. The incident has been reported to Trading Standards and VOSA. How a car in that condition could have sailed through an MOT worries me greatly. I would definitely advise people to show extreme caution using them.
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