Review Time
I’ve previously enjoyed some of the courses from Udemy. However a couple of weeks ago they took money from a course that they then didn’t deliver. They are being deliberately obtuse with trying to resolve the situation, repeatedly rejecting evidence of the purchase which I have gathered following their instructions. I don’t understand a business mode based on destroying customer trust. I had spent a lot of money with them, but never again. My advice is to seek alternative providers of training courses. There’s no shortage!
USELESS!!!You can't even log in.They have such stupid security measure that you're being locked out of your own account."YOUR ACCOUNT IS IN SAFE MODE.RESET PASSWORD" and after you reset the password you get the same message again and again and again and...This shi*ty security policy makes the platform useless, unusable.What the hell am I suposed to do now?I can only login on the udemy app but I can't use my PC.Can't believe they never heard of 2FA.
Terrible experience as an instructor: started the verification process on 05/06/21 and faced a huge delay due to some problems with my account - as of 04/07/21 haven't got any info what to do next.I have been contacting them many times but all I could get was to wait for a reply. When I get a reply once a fortnight it simply states that there is a problem.When I wanted to complain it's turned out they don't have a complaint department.I have now missed the opportunity to release the course since it was specifically timed for the exam period. Can't recommend at all.
I have been trying to log in for more 30 minutes, tried to reset my password, it never sent a reset password email, tried to log in with gmail, did not log in. The courses are great but the platform is absolutely horrible. The most unfriendly, platform I have ever seen. They have this discount but I guess it is for nobody. I guess I will just move on from this.If people from Udemy sees this, just do the bare minimum and make your platform useable, I am really not expecting a fancy website or design, I just want to be able to log. Wow, I have such low expectations from you, that's a shame
I couldn't be happier with the courses and customer service from Udemy.comI had an issue recently with a duplicate account and needed a merge done it was handled so well by a lovely technical support person called Chris. I was really stressed about not being able to access my courses and probably a bit snappy and Chris was so patient and understanding and resolved the issue so fast! Amazing service!
I purchased 2 Courses with 30 days money back guarantee but when i did ask for a refund i was told that you can purchase another course but cant have your funds back in your original payment method as i did select the udemy credit....so be careful as there is no support or help by udemy afterwards.
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