Review Time
TERRIBLE EXPERIENCE I BOUGHT COUSE BUT THEY DID NOT DELIVER IT.IT IS WRITTEN CLEAR REFUND IS WITHIN 30 DAYS IWANTED TO RETURN COUSE THEY REFUSED FOR REASON WHICH WAS NOT DECLARED ON THE OUTSET.COUSRES ARE NOT ACCREDITED NO WAY TO CONTACT CUSTOMER SERVICES NO PHONE NO EMAIL.BASICALY IT IS A SCAM SUPPORT WILL NEVER RESPOND TO THE EMAILS.
I'm pretty upset with this udemy thing.I was doing a course, found it to be very low quality so I decided to cancel and ask for a refund since I was in the 30 day window they say on each course they list in the site.Nothing further from the truth, they refused the refund accusing me of downloading the course and that it was a case of piracy!! It's absurd since there is no possibility to download this course. Dumb people if you ask me, they can't accuse without any proof.Seems that they don't care about their own customers.Stay away from them.
I quite like Udemy. They have a huge range of courses for about £15 each, on all kinds of subjects. The course content seems to provide good value for money. I find the all-videos format difficult to engage with; but that's just my learning style, so ymmv. I'm knocking a star off because for a learning provider with such a heavy focus on video based learning, their video player really suuuuuucks. I have problems just skipping forward or back, and it absolutely refuses to buffer anything properly before playing videos; not bad if the mobile signal is good but horrible if it's not fast enough to stream properly. Overall, I am enjoying my Udemy courses though.
Their support is close to non-existent. It's very difficult to find their support email and they will respond with irrelevant links that don't work on your request. I guess once they get your payment their responsibility to the customer is done. It's a foolish policy because I have taken several classes through them and it's rather unlikely that I will ever do so again.
The video player is terrible. It's really bad on desktop but even worse on mobile. If you want to skip the video ahead or pause it and go backwards, you have to reload the page. Autoplay seldom works. Audio is choppy even if the original video is high quality. I'll never use Udemy again
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