Review Time
I really think that DTDC is a large enough company, that it should verify the dealers who have been representing the company its behalf. My experience with the below mentioned service provider has been absolutely poor. They have sent the material which was broken and nonetheless they haven't even issued an invoice which is preventing me from putting an expense claim with my company. If someone can help, it would be great.DS Express Cargo Services, Gurgaon, Sapphire Mall
They will try their best to scam you on customs charges. Ask for proof if they're charging you too much!Sent a parcel to India through DPD, which then got picked up with DTDC India. I was honest on the customs note and wrote that it was a grooms wedding outfit (being sent for alterations) and gave it a realistic cost of replacement. DTDC then tried to charge me the maximum customs charges possible, which ended up being 80% of the value (into the £100s!!!)DTDCs customer disservice department was rude at best, and harassing at worst. DTDC called every number available to them, recipient and sender included harassing us for payment (DPD explained the sender can't legally pay for customs, yet I got two calls from them demanding payment). When I asked to explain why the charge is so high I was told the government decides the customs charge to levy, and when I asked for proof I was emailed a "customs invoice" with DTDCs letterhead and logo on it, showing the maximum amount being levied for all taxes that could remotely apply!Eventually, two weeks later I asked for what categorisation the clothing falls under, and proof on a government website showing the customs rates applicable for such category, and magically the item was delivered a few days later with no reply to my question and no customs charge applied.Obviously the outfit has a lot of emotional attachment to it, as well as a deadline to get it altered and sent back, I imagine other people would have fallen to the pressure and paid. Absolutely disgusting behaviour from the company.
It was the worst experience i ever had with a courier company.....i booked my consignment on Friday afternoon at 3:00 pm and was promised that it will be delivered the very next day i e on Saturday......i had opted an express service.. as my consignment had eatables ..Inspite of paying the express delivery fee ,courier was delivered on Tuesday morning ....wherein all the eatables had gone badIt was a mental harassment for me as my things were not delivered in the correct shape for which I paid so much....also the customer executives are not helpful at all....very rude .The consignment number was X79600792
I brought my parcel to be sent to India to DTDC office in FelthamIt was the first time for me to personally bring a parcel to the actual depot and I was pleasantly surprised to get the service from Bharath who was very courteous and helpful He helped me with the paperwork viz. customs forms and other relevant labelsI would recommend the company to others and also use it myself again
Worst service ever. My father had sent courier on 25th Oct hoping to reach it for Diwali in time but it was sitting in Delhi from 30th Oct till 10th Nov. Its out today but London. I am really not sure how long it would sit there before getting dispatched for its destination Glasgow. I am going to India in 2 days time making me unavailable for taking the delivery. With no timeline for delivery this is the pathetic service. Can't be trusted at all. Not recommended
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