Review Time
The Defendant owes me £845.00 for a lost international shipment (UPS Tracking: 1ZJ400090409361234). UPS records (Ref: 101419122505) confirm the claim was "Issued" to the Defendant on 09/01/2026. The Defendant has admitted the claim is approved but refuses to release the funds to me. The items lost were professional trade tools including pliers, fixing screws, and tool holders. I seek the full claim amount plus statutory interest and court fees. Action Fraud Ref: RF26020104354C.
EXTREMELY BAD SERVICE My parcel is with them and I need it before EID. But they do not response to email or provide information. My parcel is coming from Pakistan to UK. They are blaming everything on current crisis. However, another courier company SKYNET courier delivered my parcel within only two days from pakistan in current circumstances. If anyone company person reading these comment KINDLY GIVE ME MY PARCEL I NEED IT BEFORE EID.Tracking number: 567001568055
I am extremely disappointed with the unprofessional service provided by DTDC. The parcel was sent through priority courier, for which the sender paid more than double the regular charges because the contents were expensive and important.However, instead of delivering the parcel to the given address, the receiver was informed that they “cannot deliver in that area” and was told to come and collect it personally, otherwise it would be sent back. This is completely unacceptable. If delivery in a particular area is not possible, that should be clearly communicated at the time of booking—not after charging premium rates.On top of that, there was no proper update provided to the sender regarding the status of the parcel. For something valuable and sent via priority service, the lack of communication and tracking transparency is highly irresponsible.Charging extra for priority service and then failing to deliver as promised reflects very poor customer service standards. I would not recommend DTDC if you are sending anything urgent or valuable. This company should be banned or closed .
If there is an option, I would give it a negative rating!!I am having an absolute nightmare of an experience with DTDC right now and I feel compelled to warn others. My parents sent me a courier containing handmade sweets from Guntur exactly nine days ago. The very next day, the tracking information updated to "In Transit" to the destination, but that was it. It has been stuck on that same status ever since and has never updated again. Usually, it takes about 4 or 5 days to reach UK.When my parents went back to contact the booking agent, he seemed completely clueless. For days, he gave us random, false responses, claiming it would go in two days or that it would be delivered "tomorrow morning," which he said four days ago. Today, he finally admitted that he actually doesn't know where the parcel is. To make matters worse, I raised a complaint this morning with their online customer care agent. She gave me a generic assurance that she would add a note to the courier and asked me to keep monitoring the status. However, it has been over 20 hours since that conversation and the tracking still hasn't moved an inch.I am now convinced the parcel is lost and that everyone from the local agent to customer support is just trying to cover it up. I have used this service a couple of times before and while they were usually delayed by a day or two, they never missed a package entirely. This time is different. I feel like my ₹20,000, covering both the valuable contents and the courier charges, is gone. I strongly suggest people find an alternative service because this level of negligence is unacceptable.
The Defendant owes me £845.00 for a lost international shipment (UPS Tracking: 1ZJ400090409361234). UPS records (Ref: 101419122505) confirm the claim was "Issued" to the Defendant on 09/01/2026. The Defendant has admitted the claim is approved but refuses to release the funds to me. The items lost were professional trade tools including pliers, fixing screws, and tool holders. I seek the full claim amount plus statutory interest and court fees. Action Fraud Ref: RF26020104354C.
Very bad experience from DTDC courier service. We sent a parcel from Kerala Kottayam to Northern Ireland ,UK. And they said it will take 10 days and now it’s 22 days and still we didn’t receive the parcel.We got a shipment number and when we are tracking it’s says expected delivery is 12/12/15 and today’s date is 22/12/25.Very poor service and I don’t recommend to any one. Not at all responsible and they don’t even know what is happening and why it’s delaying.Very bad
I had a terrible experience with DTDC. I sent a parcel containing Ayurvedic medicines from Tamil Nadu to Kolkata almost a month ago, and it has still not been delivered.The tracking information hasn’t updated, and customer care gives no response at all — no call, no email, no proper explanation.This is one of the worst courier services I’ve ever used. Extremely unreliable and unprofessional.I trusted DTDC for safe and timely delivery, but now my parcel is missing and there is zero accountability.I strongly advise others not to use DTDC, especially for important or time-sensitive shipments.
My parcel was on the way to my home, all in a sudden it was redirected to a different address and since than I didn’t receive my parcel. It’s been almost 3 weeks my parcel is in UK, but not in my home. Customer services do not pick up phone and I am totally lost,
Please do not send any parcels through this company. They will lose your parcel and then claim it has been delivered, even when their own website shows it hasn’t. I suggest checking their reviews on Google, Trustpilot, and Twitter before using their service. I’m sure you’ll regret it if you send a parcel with them. It’s hard to understand how this company is still operating given such poor customer service.
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