Name: uk.dtdc.com
Telephone: 02034117333
Rating: 2.2

TA41 Guest

I am very much disappointed with the …

I am very much disappointed with the service , cargo picked from UK on 24 Jan 18 and not delivered until today 10 Feb. Worst thing is person responsible from UK does not even respond to emails :( .Think before you opt for this service.

Date of experience: Feb 10, 2018

Bryony L. Guest

8 years ago

Try to avoid especially if sending anything to India

When moving back from London, I tried sending one box of personal belongings to India. DTDC were -(1) Slow: DPD didn’t turn up to collect my parcel and lied about it. DTDC picked it up after I complained, then took >3 weeks to deliver.(2) Unresponsive: No updates, no requests for any additional information required (they just put my parcel on hold and didn’t bother to inform me), slow replies to some emails and none to the rest.(3) Misinformed about Customs procedures (there are no import duties or GST on used personal items if declared properly). Also refused to follow simple instructions from customs officials in India, who were - seriously - far better informed, professional and helpful. DTDC are cheaper than DHL etc. but expect weeks of stress and confusion. Also note many more negative reviews for DTDC Global Express (the same company) on TrustPilot.

Date of experience: Feb 03, 2018

Nina Guest

8 years ago

Excellent service

Date of experience: Oct 08, 2017

Tracy H. Guest

8 years ago

DTDC UK - Online Sales Team was very helpful

The online team was of great help with taking me through the booking process to always being available to answer the questions.

Date of experience: Oct 04, 2017

Zachary Powell Guest

8 years ago

Worst ever service possible !!!!

Worst ever service possible !!!!Tried to send an parcel using DTDC from UK to India. Initially there is problem with UPS to Pickup so it got delayed by 2 days. DTDC informed me it's a problem with UPS. Now once the parcel reached DTDC on 21st of September it was no update. Upon request via email update provided on 26th. again from 27th till date no update has been provided. I Sent an email to the customer Care Email customersupport which auto replied as invalid consignment number and direct to enquiry. Upon emailing enquiry it said the email ID does not exists. I tried every channel possible to contact them. Though there UK team is reachable via email but they are absolute clueless. Feeling really helpless with this hopeless service.

Date of experience: Oct 02, 2017

Xander Powell Guest

8 years ago

UK office provides great service and …

UK office provides great service and overall are very helpful

Date of experience: Sep 22, 2017

GT46 Guest

8 years ago

Very nice service

Very nice service, good communication. If you consider to send parcels to India, I would like to recommend DTDC. Also special mention of Nav Paul, who walked extra miles to sort me out.