Review Time
This company is DPD's partner for international deliveries to India. Completely incompetent company. Dpd service booked through interparcel should have taken 5 days. The export/delivery partner DTDC took 21 days to deliver. Used again recently hoping issues resolved , however appears to be the same again. Avoid DTDC or any company that is partnering with them to deliver your parcel to the destination country
DTDC is run my a bunch of illiterate asses. They are thieves that have a business model of stealing money from customers and not providing them with the service they are obligated to do so. The company is run by individuals that don’t have an education in basics of speaking with another individuals and customers service. AVOID THIS MICKEY MOUSE COMPANY or get mugged!!! This company is a scam. All the 5 stars given to this company are almost guaranteed to be from company employees and are highly questionable.
Awful.picked up on the 29 May in London and was told that the documents would take about 3 maybe 4 days. today is the 15 June and still not delivered.i used DTDC a few months ago to send a parcel and that took a very long time as well. i use Parcels2go or Transglobal Express and next time i will ensure any packages are not delivered by DTDC.
I booked for collection. And it was clear that collection date i selected same day. I called their customer care number still no one picking up the calls. Finally Vivek called me and he said delivery guys will come and collect it. Fingers crossed. Thanks for assuring the delivery.
This provide awesome service. Even the senior GM are reachable. The response time is unexpectedly fast.I really feel confident to have such a service working for our essential stuff to ship from one end of the world to other.Thank you
I had to send 5 cartons and a big trolley bag from London to Mumbai and they were delivered in less than 2 weeks and in a very good condition. I was duly asked to pack the cartons myself. The pick up guys were very helpful and the sales guy Bharat made the process very easy, the entire team was quite accommodating. I would recommend DTDC any day.
I availed DTDC courier services to send my stuff from the UK to Australia. I am extremely satisfied with the services - very professional, prompt door to door service and always available on the phone for any support. Excellent service overall.
DPD didn't say that their delivery partner will be DTDC. Checking the reviews there are lot of complaints. DPD says 2-4 working days whereas calling DTDC they say 5-7 working days after getting the identification details which takes couple of days. Apart from that you get on the line with an unprofessional, rude and worst customer service executive who says this is normal and wait for the parcel to be delivered. summary:1. not being explicitly advised of the need for receiver's ID which could have been collected as part of the collection process.2. call from DTDC asking for ID but won't tell you how to share the ID. you then make another call to find out how to share the details.3. Not sure whether DTDC handles the ID details securely.4. Even if you send the ID details to DTDC via email in few hours they will take 3 working days to check and start the delivery process.5. In total took 7 working days and then comes the call from DTDC saying customs has been charged (in fact it is the GST) and you need to come, pay the money and collect the parcel. 6. Someone in your family then has to travel all the way to DTDC office and pay the money. No receipt will be provided for this money. I was wondering your job is to deliver the parcel but why making us to collect the parcel?7. Finally you got the parcel and open it to see few ants running around (even though the parcel didn't contain anything to attract them and the box was well packed with 3 layers of bubble wrap). Not sure whether they store the parcels in a safe place.
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