Review Time
very very very very very bad experience......they are not good service.....they opened my parcel.....and give me opne parcel in my door....they are very bad....I don't want to again my parcel with this company.....very bad experience really.
To say I am disappointed with the service provided by Aramex and DTDC would be an understatement. I recently had a parcel dispatched from Mumbai to Leeds, and my experience has been nothing short of frustrating, disheartening, and infuriating.Despite having confirmation that my parcel arrived in London on the 30th of July, it is now the 9th of August, and I am still without any clue as to its whereabouts. The silence is deafening, as my numerous attempts to reach out to their customer service have been met with the monotonous tone of an automated voice, constantly repeating that all their lines are busy. An international courier service with ALL lines occupied? This seems less like a coincidence and more like a deliberate act of avoidance.The Mumbai office, where my parents handed over the parcel, has been equally unhelpful. Rather than providing clear answers or some semblance of guidance, they've been met with vague responses and shrugged shoulders. Such an attitude not only showcases a lack of professionalism but also a sheer absence of concern for the very customers they claim to serve.After parting with my hard-earned money for their "service", I am left feeling duped and inconvenienced. Waiting for more than two weeks for a delivery that should have been routine is unacceptable, to say the least.Aramex and DTDC, this isn't just about a delayed parcel; it's about the erosion of trust, a breach of commitment, and a glaring testimony to your inadequacies. This experience has firmly solidified my decision never to use your services again. To anyone reading this, save yourself the agony and look elsewhere.
Item was small packet couriered from Nepal to UK on 7 March. Appallingly tracking shows doc prepared UK Lobdo. since March 12 and no change fir last 8 days. No phone tracking. Simply appalling still no sign of dispatch from London for last 8 days. Postal service would be more efficient than thus courier.
Utterly awful and heartbreaking. So my folks had sent a Diwali parcel from Mumbai to be couriered to the UK. The business literally shipped it from Mumbai to Delhi! was in Delhi for around 5 working days before being sent to the United Kingdom Meanwhile, customer service was simply atrocious and useless.When I called, I was put on hold for nearly 2 hours. It's the seventh working day and it still hasn't arrived. Well, hopefully before next Diwali, it will. I strongly advise against sending a courier through this firm to prevent the inevitable disappointment.
my first time experience to use DTDC service. after reading a few of the bad reviews I was reluctant to use this company. but To my surprise I was amazed with the services and the employees. I was very lucky to got in touch with this very kind gentleman Abdul . Abdul is amazing very supportive and helpful till the time my parcel arrived in India. The staff is very helpful.i will definitely use the Company DTDC AGAIN.
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