uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Linnéa Törnblom
Good experience overall.

Chelsea was super helpful and quick. Good experience overall.

5
Date of experience: Oct 14, 2025
philip crellen
Very helpful and attentive service

Very helpful and attentive service. Extremely fast response and outstanding matter was resolved very quickly

5
Date of experience: Oct 14, 2025
Rob Holdcroft
Had a Luke Combs Presale code

Had a Luke Combs Presale code. Once I managed to get into the AXS page and the Wembley map, every choice I made came up at the checkout as not available.Gave up in the end when the only choices were the nose bleedsAbsolutely despicable website. I am autistic and this was a very awful experience.Two things:1. Very poor accessibility2. Very poor usability.Would never recommend.

1
Date of experience: Oct 14, 2025
olivia
Great

Great, fast service. Very helpful thank you

5
Date of experience: Oct 14, 2025
Jonathan Hughes
Terrible

The worst ticket system I have ever encountered. Queue was pointless. Every ticket selection I clicked on was suddenly unavailable despite saying available. Then it thought I was a bot. Total distaster! why can these companies not get these processes right.

1
Date of experience: Oct 14, 2025
Linda Berry
I needed to cancel my ticket last…

I needed to cancel my ticket last minute as my carer couldn't take me to the concert. Ashir was quick to respond to my emails and promptly arranged a refund for me. Great customer service and understanding of my situation.

5
Date of experience: Oct 14, 2025
Iris Porter
Fajita

Fajita, the operator, was knowledgeable and helpful. She sorted out it issue immediately.

5
Date of experience: Oct 14, 2025
Patrick
Prompt service

Prompt service and I was kept informed at every stage.

5
Date of experience: Oct 14, 2025
Steve Bromley
Very prompt with a response and gave…

Very prompt with a response and gave good advice going forward with my query.

5
Date of experience: Oct 14, 2025
Anthony Middleton
Saving the day…

All the problems were my fault.They were ever so helpfull in resolving the situation .It was all sorted by the end of the day.Can't thank them enough

5
Date of experience: Oct 14, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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