uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Bolshybwoy X
Agent Marie resolved the issue.

Very helpful agent Marie resolved the issue quickly and professionally, many thanks.

5
Date of experience: Oct 13, 2025
Logan Walton
Great Customer Support from Joseph…

Great Customer Support from Joseph helping me correct my email

5
Date of experience: Oct 13, 2025
Tim Lippett
Absolute Rubbish

Absolute Rubbish. Obviously cannot deal with anything like demand. I had a code for Radiohead but got blocked for being a bot. All routes to solving it didn't work. Trying today on the resale, blocked from my phone and two laptops. Customer service unusable, obviously overwhelmed.

1
Date of experience: Oct 13, 2025
Maria Mihai
Online Customer Service

Mona from customer service was very prompt and helpful, so far so good my experience with AXS UK. Event hasn't happened yet.

5
Date of experience: Oct 13, 2025
Philip
It's probably easier to buy tickets through touts

I signed into my AXS account, I was sent a two stage authentication code which I used. I accessed my account, so I went to find resale tickets, I selected two tickets but the payment transaction "failed" despite the fact I had approved it in my bank App, so I was told to find another payment method, which I did. I was then told my tickets were no longer available. After that I have blocked with the accusation that I was a Bot. How happy do you think I am?

1
Date of experience: Oct 13, 2025
cheryl glynn
Holly was super efficient and very…

Holly was super efficient and very helpful in solving the issues . Thank you so much

5
Date of experience: Oct 13, 2025
Mrs Cherry
D-Block Europe London 15/12/25

D-Block Europe London 15/12/25Tried to purchase tickets for D-Block Europe. Desperately wanted standing. App says none available so went ahead and bought 2 seated tickets away up in the nose bleed area. Kept checking the app and managed to get one standing on AXS & another standing on Ticketmaster. Tried to go on and sell the 2 seated but AXS app won’t let me. The function to sell is greyed out. I tried to contact customer service but get nowhere with robotic replies. Main reply is that it’s the event organiser who won’t allow resale. I’m confused because I have the function to sell my ticket from ticket master so why is AXS not giving me this option to sell these extra tickets I purchased because there website was misleading making people panic buy!!I felt AXS drip released the tickets , there was tickets available all day in different sections it had previously looked like were full. They also added another day for Friday which everyone would prefer over the Monday.Dirty and unfair tactics used. Totally misled . Really poor AXS. Unable to get an advisor , left with no other option that to leave a negative review reflecting the whole disappointing experience. Would never buy tickets from here again.Sticking to ticket master!

1
Date of experience: Oct 13, 2025
Hannah
Farrens excellent service

Although it took a while to get a response Farren was so so helpful and got everything sorted for me extremely fast! Thank you Farren for your prompt help and kindness

5
Date of experience: Oct 13, 2025
Kevin
Excellent service regarding chance in…

Excellent service regarding chance in email address from Sundays. 10/10!!

5
Date of experience: Oct 13, 2025
Mike Kilbey
I booked accessible tickets for Abba…

I booked accessible tickets for Abba Voyage. Picked seats and paid. No confirmation email. No access to the app. Tried to reset password. Not receiving emails from axs. No access. No telephone number. No help whatsoever. Help Bot doesn't work. Website doesn't work. All in all I cannot access my ticket order. I have no option other than to cancel the order by starting a dispute with Barclaycard. Because There's a stonewall from axs.Absolute rubbish!

1
Date of experience: Oct 13, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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