Review Time
I sold my tickets amd never received my money! They owe me over £280. I've done everything I was asked to and still didn't receive any money. I'm absolutely fuming and will be taking this further. I can't get in contact with anyone. DO NOT USE THIS COMPANY... THIS IS THEFT
Have had no support for the payment problems I've been experiencing for the last few days. Missed out on 2 concerts because of this and no customer support!Amazing that there's no support yet charging handling fees when buying tickets....Edit: Once they got the attention of the issue, there was swift follow up and confirming the issue. Just wish the initial contact with them is easier than waiting for days.
Wow, there's absolutely zero customer service when something goes wrong. Even when your event is the next day. You only get a response after the event!I would love to AVOID AXS as a ticketing platform but sadly they have monopoly over some of the venues in the UK!
Terms and Conditions May Apply (Especially When Logic Doesn’t)”I come from a time and place where a man could sell a ticket by simply waving it above his head outside the venue gate and saying, “You keen?” A brief negotiation, a nod of trust, and off you’d go—one watching the show, the other pocketing a modest profit or, at worst, breaking even.It was human. Messy, perhaps. But it worked.So imagine my disbelief, half a century later, navigating AXS’s “Official Resale Platform”—a supposed marvel of digital convenience designed, one would think, to connect buyers and sellers with clockwork efficiency.The event: Zach Bryan, Hyde Park, summer of 2025. Sold out. Not “low availability.” Not “tickets running out.” No, sold out. Entirely. Every official outlet said so. Supply gone, demand through the roof.I had a spare ticket—general admission, reasonably priced, and listed well in advance. I should have been what one might call a “motivated seller,” with a very willing market waiting.And yet… my ticket remained firmly unsold. It expired back into my AXS account with all the emotional weight of a boomerang that no one wanted to catch.This is where the adventure begins.Support was quick to respond. First came Steve, the ever-cheerful Contact Centre Team Leader, who reassured me that my ticket was indeed listed—and that it expired, as all things apparently must. Then, the corporate mantra: “Tickets listed for resale are not guaranteed to sell.”Well done, Steve. An epiphany worthy of engraving on a headstone for common sense.He also, somewhat charmingly, asked for “screenshots showing the inability to purchase resale tickets.” A request so logically baffling that I had to pause. How, exactly, does one capture absence? Should I have filmed thousands of strangers not buying my ticket? Uploaded a blank screen with the caption “look, it’s still not selling”?When I pointed this out, the issue was “escalated.” Enter Chan, a Senior Customer Advisor, who solemnly confirmed that everything had worked as it should. My listing was visible. The event was sold out. Customers had no trouble buying resale tickets. And yet… mine remained untouched.This, dear reader, is the paradox. The modern world is full of them. You can have all the right inputs, follow all the rules, and still receive nothing but corporate shrugs and boilerplate apologies. The systems are designed to appear flawless—and if you experience failure, it’s simply because the flaw is yours.I’m not naïve. I’ve lived through more than enough to know that life rarely plays fair. But the sheer artifice of modern service industries—where accountability is buried beneath layers of legal disclaimers and “Terms and Conditions”—is a kind of performance. You are never truly meant to win. You are meant to comply, to accept, to wait in vain.I contrast this with Rhodesia, where I grew up, even early London in the late ’70s, when things went wrong often—but at least there was a face, a voice, a human moment in the transaction. Now we’re left to spar with algorithms, keyword scripts, and platitudes from people named Steve and Chan who are just doing their jobs from behind a wall of “policy.”The incident cost me the price of a concert ticket. Not catastrophic. But what it gave me—and what I’ll now give to you—was an unforgettable glimpse into the absurd ballet of digital consumerism. A system that claims to connect people but too often isolates them behind screens and disclaimers.The final irony? My unsold ticket was probably the most punctual, best-behaved attendee of the entire event. It arrived on time. It left quietly. And it never caused any trouble—just like the rest of us, wondering how we ended up in a world where logic went to die behind a login screen.I grew up
Kat saved the day when I couldn’t verify myself when logging in due to Tesco mobile mast outage issues. She was able to transfer my tickets to another person so we could gain full access to them and most importantly the Katy Perry event I’d paid for! Excellent customer service!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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