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4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%
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Filtered Reviews

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Review Time

Jacqueline Wood
Finally resolved

After 2 stressful days of trying to call unobtainable numbers, speaking 2 virtual assistants 3 times and them telling me it was a problem at my end and to change my password, which just log me out of my account altogether. Aniko resolved my problem in 10 minutes.

5
Date of experience: Oct 15, 2025
Holly
Switching between accounts issue

I had two email accounts for tickets I had booked and I couldn't switch accounts to get access to my tickets. The customer service advisor (Holly) was quick, efficient and got my tickets into my standard account within seconds.It was THAT good, I had to write a review - AXS, make sure Holly is rewarded for her excellent customer service skills.

5
Date of experience: Oct 15, 2025
customer
Promt response

Promt response, polite and good communication.

5
Date of experience: Oct 15, 2025
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Jane
Sorted out updating my email address.

3
Date of experience: Oct 15, 2025
Kylerowlands
Ticket date change

I got the service that I required with no issues.

5
Date of experience: Oct 15, 2025
Miss J Liggins julie
cannot sign in to the app at all to…

cannot sign in to the app at all to access my tickets. Can't speak to someone to sort. It's an absolute joke.

1
Date of experience: Oct 14, 2025
Chris Newman
Absolute hero!!

Absolute hero!!! Give Milad a promotion 🫡

5
Date of experience: Oct 14, 2025
Jan Lewis
It was not possible to download the app…

It was not possible to download the app for The Halls, Wolverhampton, on to my mobile, even though the phone has plenty of memory. So it is impossible for me to get my tickets for The Divine Comedy on to my phone.

1
Date of experience: Oct 14, 2025
Mr P Bowden
I received support from Yunus today as…

I received support from Yunus today as I was getting incredibly frustrated with the App and AI Chat Bot. I posted on X.com and Yunus asked me to DM them which I did.They assisted me with my enquiry and resolved it, even checking in later on in the day that I had managed to resolve my issue.I rate the App and AI experience a minus 5, but the support from a human being a massive 5

5
Date of experience: Oct 14, 2025
Sarah s
Excellent help

Excellent replied super fast and sorted it for me I mispelled my email and was stressed it got sorted.

5
Date of experience: Oct 14, 2025
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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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