Review Time
I have just bought tickets and started panicking when my account wouldn’t let me log into to access them due to having just changed my phone number. Their information helped me easily get into contact with someone who could help solve this and thanks to a worker called Lily this was sorted in no time:)
Absolutely diabolical website. 3 hours trying to buy tickets and it either crashes out or tells me over and over again to check whether I'm human or bot and it pushes me out. What am I then? A horse, trying to slap my hooves on the screen to buy a ticket? In 2025, it should never be THIS hard to buy concert tickets. Shocking mess of a site. Lost the will to live after 3 hours of this BS...
After several attempts to establish what had happened to my money regarding a sold ticket for Stevie Wonder in July this year, I logged on to a live chat with a staff member called 'Kat' this morning. She was very helpful, taking time to read and understand email threads that had been previously sent to staff for the past 8 weeks or so! Within the space of 20 mins, she had acknowledged the problem, sorted it out her end with regards to accessing my account and putting things right. It can be very frustrating when you cannot speak to humans any more with issues regarding tickets etc, but Kat has restored my faith in live chats. Thank you Kat, you were a star. Michelle
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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