uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Beverley
Finally got my tickets many many thanks…

Finally got my tickets many many thanks to Daniel . Great customer service 🤩

5
Date of experience: Sep 05, 2025
Eyþór Kristjánsson
I did a mistake and you saved me,thank…

I did a mistake and you saved me,thank you wery much.

5
Date of experience: Sep 05, 2025
Mandy Tervet
I purchased tickets in November 24 for…

I purchased tickets in November 24 for event 10.05.25 Jason Manford, A Manford All SeasonsThe event was cancelled and rescheduled for September 25, which was no good for us So I sold the tickets via AXS app!Tickets were sold but then I was told I had to wait 10 days after the rescheduled event before I could get my monies back.I supplied all the details they required on their app but still no funds come through!I sent emails to them it took 2 weeks for them to respond.I have had 5-6 emails from them now (Farren) who tells me that I dont have the correct address so they cant do anything!I set the account up I paid the funds how can I not have the correct address?Very poor customer service, I would be careful as I cant see me getting my money back and not sure how to progress this as their is no telephone contact for them.Do not use very bad service!

1
Date of experience: Sep 05, 2025
elaine oliver
Very helpful

They helped with a booking very promptly which I was grateful for. I received an email from Chelsea who is and advisor at AXS and she was very helpful and amended my booking.

5
Date of experience: Sep 04, 2025
Catherine Howe-Evans
Great service

Great service. Efficient, helpful and polite.

5
Date of experience: Sep 04, 2025
Mr Wheeler
Quick resoluition

A little wait in a queue, but the resolution in the live chat was super fast. Excellent.

5
Date of experience: Sep 04, 2025
Katouche “ItsKatouche”
My service today was exceptional

My service today was exceptional! Nibras is the model employee with excellent Communication skills and patience. She was extremely helpful especially considering I am a disabled client, she provided all the information that was needed and made the transaction smooth and easy. Please keep a record of our conversation and use it to train other employees on how to speak to disabled people over the phone.

5
Date of experience: Sep 04, 2025
Jackie Christie
Phone order for tickets

Was helped to find the tickets I needed, it was a a smooth call and was handled well

5
Date of experience: Sep 04, 2025
Beverley Jones
absolutely brilliant help from the…

absolutely brilliant help from the access team at ovo arena unfortunately I can't remember the girls name but 10/10 from me

5
Date of experience: Sep 04, 2025
DIANNE BOWDEN
Friendly professional support

Milady was polite and efficient in processing my request for tickets. He ensured we had the appropriate seats for our needs & was courteous and professional throughout. Thank you Milad

5
Date of experience: Sep 04, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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