Review Time
The customer service agent I spoke to on the Access Line was very helpful, friendly, and patient. I spent about 40 minutes in the queue listening to the hold music, so I was quite tired by the time I got through to someone, but the agent was really easy to speak to and had a laugh with me if I misheard something or got a bit confused. It is a shame that there is no option to book more than 2 access tickets online (disabled tickets plus carer), and that you are forced to call the phone line if you want to go with another person. However, my experience with calling the access line today was good, aside from the long queue, and the agent was top notch.
My partner and I purchased a series of tickets for an event at the O2. We both had a lot of difficulties with order processing, order confirmation & account access. I raised my issue with the AXS customer service team and they were very helpful when it came to implementing a resolution. Fortunately, everything now seems to be in order.
Thank you so much Axs and especially Therese at customer service, I had recently had the misfortune of having a heart attack and am now having intensive investigations and had to cancel my visit to wet wet wet in October, I supplied letters from my hospital and Therese was very helpful and kept me informed of the request for a refund, I am happy to say it had been approved and I feel a little calmer now with all that is going on and hospital appointments etc thank you Therese and Axs
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
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