uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Stuart Gannon
Adam was excellent

Adam was excellent. Quickly helped me with my payment query.

5
Date of experience: Sep 03, 2025
Trudy
It was very easy to book and Milad was…

It was very easy to book and Milad was helpful and understanding with my booking a very nice person 5 stars plus more

5
Date of experience: Sep 03, 2025
Kimberley White
Great agent, long queue.

The customer service agent I spoke to on the Access Line was very helpful, friendly, and patient. I spent about 40 minutes in the queue listening to the hold music, so I was quite tired by the time I got through to someone, but the agent was really easy to speak to and had a laugh with me if I misheard something or got a bit confused. It is a shame that there is no option to book more than 2 access tickets online (disabled tickets plus carer), and that you are forced to call the phone line if you want to go with another person. However, my experience with calling the access line today was good, aside from the long queue, and the agent was top notch.

5
Date of experience: Sep 03, 2025
Daniel Scott
Temperamental system but great customer service

My partner and I purchased a series of tickets for an event at the O2. We both had a lot of difficulties with order processing, order confirmation & account access. I raised my issue with the AXS customer service team and they were very helpful when it came to implementing a resolution. Fortunately, everything now seems to be in order.

3
Date of experience: Sep 03, 2025
Ross
Francesca AXS Support

Francesca AXS SupportFantastic support by Francesca, sorted my technical issue out easily.Great support

5
Date of experience: Sep 03, 2025
Lindsay Johns
Milad was very efficient and polite in…

Milad was very efficient and polite in taking my order for tickets to the Malvern show

5
Date of experience: Sep 03, 2025
Ismael
Veronique was great helping me the two…

Veronique was great helping me the two times i had to ask for help

5
Date of experience: Sep 02, 2025
Gail Frankland
My email was answered quickly which I…

My email was answered quickly which I was surprised about ! The agent answered my question and it was resolved quickly.. faster than the time I wasted trying to do it myself online .

5
Date of experience: Sep 02, 2025
Swift and very friendly help

My help was very easy to reach and gave me the guidance I needed in my quest to sell/resell my tickets. She was very friendly and gave info ahead of me even needing to ask for it. Great experience in the chat.

5
Date of experience: Sep 02, 2025
David Anderson
Outstanding customer service

Thank you so much Axs and especially Therese at customer service, I had recently had the misfortune of having a heart attack and am now having intensive investigations and had to cancel my visit to wet wet wet in October, I supplied letters from my hospital and Therese was very helpful and kept me informed of the request for a refund, I am happy to say it had been approved and I feel a little calmer now with all that is going on and hospital appointments etc thank you Therese and Axs

5
Date of experience: Sep 02, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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