Review Time
Uniflucht GmbH has provided the single worst travel booking experience I have ever encountered. Their complete lack of customer care and professional negligence is astounding.Just **ONE DAY** before my scheduled departure, I received a notification that the departure point for my journey had been changed. This last-minute alteration caused massive disruption, rendering my carefully made travel plans, including pre-booked connecting transport and accommodation, completely useless and resulting in significant additional costs and stress.When I contacted customer service to resolve this unacceptable situation—either by providing a viable alternative that worked with my original plans or issuing a refund—I was met with utter indifference. The representative refused any refund, citing their terms and conditions, and showed zero empathy or willingness to find a solution for a problem **entirely of Uniflucht's making**.To change a critical detail like a departure point with less than 24 hours' notice is grossly irresponsible. To then hide behind policy and refuse to take financial responsibility for the chaos they cause is the hallmark of a dishonest and predatory company.I am now left out of pocket and had to scramble for last-minute alternatives at my own expense. I warn all potential customers: **DO NOT TRUST UNIFLUCHT GmbH.** Your money and your plans are not safe with them. They will alter services at the last minute and abandon you without recourse. A truly disgraceful company.
Where do I even start? My pickup location was canceled the night before, leaving me to figure out how to get there on my own. Then the tour guide tried to scam us with national park tickets, threatening that we wouldn’t be allowed in the park unless we buy the ticket from him and we paid him in cash. Turns out the tickets were twice as expensive as buying them directly at the park.We constantly arrived late at hotels, making it impossible to have dinner. Two days went by without a proper meal. The hotel itself was in the middle of nowhere. On the last day, bad weather hit, and the group wanted to head home early instead of staying in the city until 8 PM. We were dropped off last and didn’t arrive until 4–5 PM the next day, completely exhausted. That day was essentially wasted.This was supposed to be a trip covering Krka, Dubrovnik, and Split, but the organization was chaotic and stressful. If we had left Split at 5 PM, we probably would have reached Duisburg by 1–2 PM the next day—something that could have been avoided with proper planning. Overall, extremely disappointing experience.
Got exactly what we paid for. A bus trip to Munich over night to Oktoberfest's opening day. The team leader was incredible, sharing information constantly, making sure everyone was in the right spot and even offered a helping hand when needed.
Unprofessional – trip cancelled and no refund even after 4 month'sReview:My trip with Uniflucht was cancelled from Aachen, and I only received a late-night email telling me to join from Köln instead. This was very inconvenient and not what I had booked. Since I could not join from Köln, I requested a cancellation and refund. However, even after 4 months, I still have not received my money back. I contacted their customer service several times, but they were unhelpful and did not resolve the issue. This is very unprofessional and unreliable. I would not recommend Uniflucht to anyone.
The have poor planning skills. The bus always arrive late, poor maintenance of the bus and poor management. I have been on two trips with them and in both trips, I had horrible and terrible travel experiences. They don’t maintain proper seat allocation, tour guides reserve good seats for their friends and family and don’t allow anyone else. Thei
Unreliable and unprofessional service.I booked a trip from the Netherlands to Croatia and back. On the way there, I had to reach my destination on my own because the service failed, and they have still not refunded me even after 1.5 months.On the return, instead of dropping us in Amsterdam as promised, they left us in Düsseldorf with no support or assistance. I had to make my own way back to Amsterdam at extra cost.I have sent multiple emails and WhatsApp messages, but received no reply, no refund, and no accountability.Would never recommend Uniflucht to anyone!
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