Review Time
0 days travel to Lapland for New years was a terrible experience with the worst schedule ever. Initially, they allowed us to use the bus toilets, but later changed their stance, forcing us to make unplanned stops at public toilets. The buses started delaying from the departure, and ours broke down in Finland, leaving us stranded on the road for hours. Consequently, we missed out on many planned activities.When they finally took us to snow activities in the evening, it was cold and overpriced compared to the original plan. I personally paid 50 Euros for an activity, only to be left behind without any refunds despite numerous emails. On the way back, we had to wait in the snow in Stockholm for the bus, which never arrived. The tour leader arranged FlixBus for each of us to go to Copenhagen, but we had to pay for transportation in Sweden to get to the other terminal.We arrived in Copenhagen at 10:00 PM with nothing to see, waited in the cold for two more hours for the bus, and technically missed a city and its planned activities. Despite our complaints, there was no apology or response to our emails. My suggestion would be to travel independently if you want to see the Northern Lights. This trip, with its hidden costs, is not worth it. Their mismanagement ruined our holiday, and I sincerely recommend choosing shorter trips with better quality.
This is my second trip with the company. The first one was 3 capitals and it was the worst of everything. The tour guide (Ritwik) was very unhelpful and the company cancelled all the parties.Post my feedback to the company they said that I may try a different one for a pleasant experience but even this is the same.I am currently in the tour for the Lapland trip.The driver is a Sh****le. Company guys - provide a driver who knows English as the number of customers are mostly proficient in English.Date of today : 25/12/2023The tour guide *(Ali) says I don't give a damn if the customers provide a feedback for us on our behaviour. "Seems they also treat the company as Sh**.This attitude towards their customers shows how the company has groomed them to be. Just listen and ignore to customers.I would NEVER RECOMMEND anyone to use their service. No proper communication, not even enthusiastic for communicating with customers.Guys if you don't want to waste your money then better take another travel company.I have given this company enough chances. I can plan a better trip even though I am a novice.One last point - Make sure Ali is given proper feedback and should be taught the ways of being empathetic.
My partner and I embarked on a Northern Lights trip to Finland, specifically Rovaniemi and Kemi, with Uniflucht Travel Agency from December 20th to December 28th. Unfortunately, this turned out to be the worst trip of my life, and it will certainly be my first and last experience with this company.To begin with, the trip got off to a rough start as the bus arrived almost two hours late. Despite receiving written reminders from Uniflucht stating that they wouldn't wait for latecomers, we arrived well in advance, only for our efforts to go in vain. The journey commenced, but disappointingly, scheduled dinner stops were never made. Despite the group waiting at the harbor for an additional 1.5 hours for another bus to join, our hunger seemed inconsequential to the company.The accommodation inside the cruise, which was touted as excellent, turned out to be average at best. Standing room was the only option once beds were occupied. The stay in Kemi was the only redeeming aspect of the trip.The safari activities organized by the company turned out to be a disappointment as well. The advertised husky or reindeer rides lasted a mere 2-3 minutes, charging a steep 45 euros per person. Opting for a better experience by booking independently seems more worthwhile.False advertising continued with the promise of Northern Lights chasing. Despite the cloudy and snowy evenings from December 23rd to 25th, the company failed to make any genuine attempts at chasing the lights. The appointed tour guide consistently led us to frozen lakes at 8 PM, with a return by 11 PM, completely missing the ideal timing from 10 PM to 2 AM. The lack of effort and the absence of actual chasing left us stranded in one location, hoping for a miracle.Toilet breaks during the journey were poorly managed, with two buses converging at the same locations, leading to crowded waiting lines. A more thoughtful approach, with buses stopping at different places, could have alleviated this issue.Overall, the trip's management was confusing, and the experience fell far short of expectations. I cannot recommend Uniflucht for Northern Lights travel based on my disappointing first and only experience with them. Proceed with caution and consider alternative options for a more enjoyable and well-organized trip.
It was a nightmare, anyone who wants to live should not travel with Uniflucht,below are the issues listed in short. Few issues i have skippedTo start, the trip got off to a rough beginning when the pick-up was delayed by a staggering six hours. This delay caused me to stay awake the entire night, anxiously waiting for the transportation to arrive. Consequently, I was deprived of sleep and energy during the journey. The Bus when arrived was uncleaned and during the entire journey we were not able to use the toilet in the Bus as it was dirty due to which we had to pay everywhere outside and go for the toilet.Moreover, I was truly disheartened when the planned stop at Bruges, a location I was looking forward to visiting, had to be skipped because of mismanagement of time. Instead, we were taken directly to Brussels, leaving us exhausted and unable to fully enjoy the sights due to our sleep deprivation. So surely we were not able to do sightseeing and were just sitting.The situation took an even more alarming turn when there was an accident involving the bus during the return journey. This incident not only posed a serious safety risk but also left me feeling frightened and anxious throughout the rest of the trip. I was sitting in the first seat and saw the accident. The side of the bus had fallen out and the driver was scared and shivering ,we handled him , we then stopped at a location and we passengers helped to stick the part to the bus with sellotape and then made the driver sleep for sometime so that we dont die. It was a nightmare experience, and I couldn't help but worry for my safety and that of my fellow passengers.Furthermore, the bus drop-off was significantly delayed as well due to the accident, further adding to the overall frustration and dissatisfaction with the trip. I really told my husband after coming home that I came home alive today and that was enough.When we asked for refund , they are offering discount on another trip and never refunded the amount
During the trip to brussels, the tour was delayed twice. It was supposed to be at 1.45am but it was delayed till 3.15am. But once again the bus actually arrived at 4.30am. Above all of that, the tour guide responsible for this trip is unbelievebly rude. She did not act friendly at all and was extremely bossy. The AC was not turned on and when we asked to turn it on she rudely replied just go upstairs its not allowed to be standing. Why is it so difficult to just be normal? There is no need to be so rude. This is second trip and i was schocked to see the standard to be this low since the first trip was much better and wrll coordinated.
During booking, I paid by mistake 70 euros more. I provided all screenshots to their support and they answer they will check it. For more than a month I received no money back and they just ignored my further emails. The trip is this weekend but I have totally broken mood and don't know how to travel with a company that treats their customers this way.
This is my first trip with Uniflucht and I chose the Slovenia and Croatia trip. The trip was fun and I had a good time during the trip. The hotel was ok, the program is as described, I recommend to do the Plitvice National Park because it's the highlight of the trip, there is not much to do in Zagreb if you don't join the trip to Plitvice. The tour leader, Muneeb, gave a detail tips for the sightseeing in the city and as to be expected in doing trip in a large group with people who don't know each other, there will be some problems here and there. Muneeb solved the problems very well and can accomodate people according to their needs.
Croatia Trip It was a my first group tour in Germany.The tour guide Muneeb was very friendly and provided the proper itinerary in detail to visit good places.I met few of new friends from my country (India).The hotel stay was quite good.The bus seats are very comfortable and driver has taken care of all the timing management w.r.t journey.Few points need to be improvedThe provided contact number are not receiving the call and only mail communication is acceptable for customer query.
I had been only to one trip with them and it was the worst experience i have ever had with any other travel agencies.The trip guide was the most unprofessional person i have ever seen he was only in the bus to flirt with single women, the reason am mentioning this is because he did not allow anyone else to sit around him except single women even when the seats were empty. No mater what question you ask him, his only answer was I DONT KNOW and his english was so rude that you would not dare to ask him any other question after the first attempt. We had to sleep without food after a long travel because he gave us completely wrong time estimates. Later next day morning he came to the bus 1 hour late than the planned time and every passenger including the driver were waiting for him. Which made every passenger think they can be late since the guide himself is not disciplined with maintaining timings and for the rest of the trip even passengers started not following the time.
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