Review Time
So I signed up for this company last year in the summertime I got no luck and I also signed up again this year no luck as well I believe that this company is racist they look out for their own kind I don't see no blacks working there never even heard of a black person working there. Now care.com maybe one or two and that's very rare but you guys need to do something about this I don't know how y'all going to fix this problem or what not but there are people here that is willing and trying to work and for the families to deny your application yes and close it without no apparent reason they can't even respond back and I figured as though that this should be discussed by the owner and you guys need to do something about this like it's racism and that's all I say and that's all I can see they don't respond back to you applications after they closed it or told you what was going on or wrong or what not it's like they don't care and damn it I'm tired if anybody going to speak about this s*** I will
I was forced to give at least 1 star before they would allow me to post a review, however I wanted to put 0 stars. Beware if you are looking for a babysitting job or a nanny job on here and want to do things legally because 0 parents on here are willing to pay their share of the taxes. All want to do things illegally and pay under the table and Urban Sitter won't do a ___ thing about it!
I feel like this app this company used to be so much better 5-6 years ago. I paid for a membership I have had NO access to at all. I have emailed support so many times looking to get my account reactivated. At this point I feel for the 3 months that I have not had access I should get a refund because I completed my background check and this is not on my part. This is TERRIBLE. If you guys need more workers answering support questions. BY ALL MEANS HIRE MORE PEOPLE. I would be happy to have a job helping as a mother on UrbanSitter and former UrbanSitter sitter for almost 5 years or more now. Please guys! This is not good.
When they started requiring background checks I decided to stop using them...now today I find out they used my card on the account to charge me for a membership "renewal" at 30% more than the year prior. My account profile has been "hidden" ever since 2019 because I never completed the new background check. I did not do a background check so that my account would lapse...yet I was charged for an account that wasn't even active? Waiting to hear what support has to say, as there is no phone number you can call. Sounds like yet another company using predatory automatic renewal procedures. Prove me wrong Urban Sitter!
I was extremely excited to have found a site where I could connect with local sitters. With 70 sitters in my area and a quick search to ensure there would be someone available when I needed them, I signed up for Urbansitter. Upon signing up, I was dismayed to see that my search for a morning sitter during the weekday, yielded only 2 results. Neither potential sitter responded to my inquiry, despite giving them at least 3 days to respond. Not even an, "I'm sorry, but I'm unavailable." It was radio silence. Seeing as there were only 2 options and 0 interest, I reached out to Urbansitter to inquire about a refund and was told they were unable to issue refunds. If only this site would charge you for membership once a sit has actually been confirmed...I certainly learned the hard way and will not be recommending, nor using this site again in the future.
As others note, they're automatically renewing full-rate memberships during COVID. I contacted support promptly twice that I didn't want it--they refused to issue a refund. [Update--the 3rd time a supervisor stepped in and helped! Thank you, Brittney, 4 stars] because they have good sitters, though in 5 years I've gotten as many from other sites.
Same Experience here ! Automatic renewal of annual membership purchased before pandemic with NO OPTION to cancel even the same day credit card is charged . This is robbing !!! Urbansitter should refund back the renewal fee if claimed within the same day or week .
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