Review Time
I used Urbansitter and was finding jobs. Recently, someone hacked my account and changed the email. I'm uneasy as I had direct deposit set up and have personal information on my profile. I'm unsure of how unsafe it is for someone to have access to my profile right now. Urbansitter does not have a phone number to call and they have NOT responded to my emails. This is the service you get for paying for a membership?
I’m new in here and even if I had some people who reach out to me asking if I’m interested to meet and then they don’t follow up, I believe is just matter of time and what I do really liked is the urbansitter is on top of the scams. I had some weird guy who contacted me and I didn’t reply bc the way he approached was very strange and urbansitter right away, took him away. To me is a peace of mind since just like the parents, we don’t what type of family with can bump into. Thank you so much to to that and reach out to me right away when I e mail you .
I was worried about the response rate contacting support via email. Because the issue involved the lag time of paying our wonderful babysitter. I was feeling anxious and impatient. It took about 15 hours but how quickly it was resolved made me happy with the customer service. I love the ease of use of the Urbansitter app. I am a single working mom that travels for work and having a user friendly service like Urbansitter has relieved a lot of my stress. Thank you!
I have had a phenomenal experience with Urbansitter. The customer service was exceptional and fast whenever I had questions. And I was able to land a really nice gig with a day camp over the summer and during other holiday breaks. I was paid quickly and easily and earned a lot of money working with great people. Thank you Urbansitter and summer day camp!!
I am a sitter for urbansitter they use you like a dirty mop if they can't exploit you like me they hid my profile right after I paid a newly implemented "membership fee" for the sitters???? A week later My profile was Hidden even after passing all so called checks!!!! I'm asking them why did they hide my profile no response after I sent my credentials or recent my credentials I get no respond there is no phone number for these people.UPDATE....THEY HAVE ME BACK IN, SO I will see how it goes and take down my review by Christmas 2019 if all goes well
This has been a very expensive mistake and I suspect a scam of some sort. I posted a job and paid membership fee up front and I have not been able to get a sitter at all. Either they do respond at first and then dont show up or I have no response at all. I want to cancel my membership and get a refund but its impossible to get a response from the support team. Terrible waste of money.
It’s just terrible. My profile is hidden for over 9 months. I sent the costumer service an e mail so many times to solve it. They only sent me an automatic e mail as a response. I told them it didn’t work and I really needed someone to help me and I gave them my number a few times but nobody called me back and they keep sending me automatic e mail. And I thought they didn’t help me because I didn’t pay for the profile and I did pay yesterday. I renewed my profile. Added more things about myself , changed my profile picture etc. Guess what ? My profile is hidden again :) It says contact to costumer service . Which costumer service ? And the worst thing is I paid $25 and got nothing back. I sent them an e mail again today but I know I will only get an automatic e mail back. It’s so sad the number of costumer service doesn’t work on google. There is no way to reach them out unless they reach you out which is impossible..!!
My husband and I hired a babysitter from Urbansitter to cover childcare for our two youngest children for one week. I had what seemed to be a normal interview with the sitter. In actuality, she was late the first day, and very late the second day. When I called her on the second day to find out where she was I mentioned that I left laundry on my bed. I had no intention of asking her to do laundry. Because her phone connection was bad, she assumed that i was asking her to do laundry. She started yelling and cussing at me and telling me that she would not do our laundry. I tried to explain, but her phone kept cutting out as she yelled at me. I became afraid that she was unstable, and should not watch my children. I called her back and told her not to come to babysit. This infuriated her, and she came to our house anyway. She violent screamed at my husband in front of our children. She tried to pick up my youngest, who was two. She told my husband she wouldn't leave until he paid her cash for the week. He wrote her a check for the day before and for that day even though she didn't work for us that day. We were traumatized by the event. Guess what? She is still on Urban Sitter. I filled out forms, called, emailed. They really never did anything. She has good reviews! Months later I am concerned that she has rage tendencies and may hurt someone. Urbansitter never followed up with any of my complaints. They never called me, they would reply to my email saying that someone would call, and no one ever did. I would put the name of the sitter here, but they have blocked that sitter from my view. She told them that we asked her to do laundry and that we lived in an inappropriate setting. I am a residential minister at a university, and I thoroughly explained that I live in an apartment building with a bunch of college students. Please don't use urban sitter. The reviews are not trustworthy. We are lucky that this particular babysitter didn't lose her temper at one of our children. She is dangerous and potentially violent, and Urbansitter was careless and irresponsible about follow up.
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