Review Time
I’ve been a sitter on UrbanSitter since about 2012 or 2013, and I have zero complaints! Anytime I have ever had to reach out to their support team I get a quick response and they have been able to resolve my issue to my complete satisfaction. I especially appreciated their help several years ago when a parent I worked with seriously understated the extent of their child’s special needs, and I simply did not have the necessary training to continue working with them. I have made my living as a babysitter/nanny for over 10 years now, and the families I have found via UrbanSitter have been great — many of them are friends as well as clients now! I could not be happier with my experience!
My partner was not getting any traction on work and all the interesting situations were too far to commute to. So, after two months, she just stopped trying.Now, a year later, on August 7, they charged my account, which apparently was on auto-renew, something I was unaware of. And when I contacted them, they said they give no refunds under any circumstance.What? Someone who already wasted a year's subscription is going to get charged for another year of non-use. No wonder people have complained that you are ripping people off. No one who has any sense of fairness will charge people something for which they do not use. No reputable company will do that.Avoid Urbansitter. They only care about making money not helping people find work.
I would love to give them no star. I gave them $35 last year for membership so that I can get some work. They took the money but never let me get any work. They blocked my account and it kept saying they are trying to check my background. I am a retired federal employee and got cleared by FBI and these people have not cleared me yet. Just took my money. And disappeared. Please do not sign up with these crooks.
I will give you zero star. I signed up and paid $44.95 and I did not receive an email with the background link to complete my background check. When I reached out you decided to delete my account. What a scam! You should refund my money in full. You can’t be ripping off people like that. This should stop and you should be banned completely
If I could give 0 I would. This company needs to be shut down. They have the most unethical practices and some of the worst customer service I have ever experienced. Not only did they hide my profile so I could not longer use the services I paid for. Mind you I have 88+ 5 star reviews, 45+ repeat families, and over 250 bookings and was using the service for 6+ years. I wait until they say I can renew. I reach out when that time comes around and of course no one answers, what else is new. This is basically a company just stealing money from the users. They do not vet parents and have zero care for the babysitters and nannies they want to use it...without us you do not have a business. They let me renew my membership of course then deny me. I WANT A REFUND ASAP. I will not stop until I write a review everywhere one can be left.
UrbanSitter makes money via auto-renewal. Which I get but they do not notify you in advance that you will be charged an upcoming renewal fee. I canceled the service the same day that I was billed the auto-renewal and they refused to refund my money. AVOID. Only use if you’d like to continue paying for no services.
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