Review Time
I have been a Childcare provider for Urbansitter in Tucson for 6 years now . I have gotten the most wonderful parents and kids over the years.. I have two sets of twins that i have had for 5 years and i adore them . I got them from Urbansitter and i’m so thankful for them . Such a blessing .
Echoing all the reviews here about ripping you off with autorenewal EVEN though it's impossible to get their website to load properly to cancel your account. Come on, Urbansitter, it's the 21st century, being nice to paying customers goes a longer way than sticking to an onerous no-refunds policy. And, fix your website! Your policy only holds up if there is a way to cancel the membership easily and clearly. I still can't get the website to load nor to log in on it.
I really like UrbanSitter, I mean the families who have hired me through US have truly welcomed me in their family and have been supportive. I also likes the fact that, whenever I have a question or I am confronted with a problem, I can reach to the staff. Their webpage is great too and easy to navigate. However, I wish that the rates were more up to date with current market. Most of the time, when I was hired, it was the family who would contact me and not the other way around (me responding to open positions).
My account has been blocked on UrbanSitter. I've been trying to reach them for two months, they don't answer my phone calls, they don't answer my letters. I do not know what to do. I was earning my income from here. I have been unemployed for two months. From here I want to say to them Please restore my account or help me open a new account.I don't understand your answer. Please answer clearly. Is it possible to activate my account? Will you be able to do this or what should I do for this? Please help me.
Platform deserves 0 stars. I would not recommend them. On 2 separate occasions I have had bad experiences and the customer support team does nothing about it. One lady messaged me on the app to come babysit her son. She wanted to do an interview between the hours of 9AM - 1PM. I responded to her through the app and she did not see it so she says or respond to it. My response asked for when she wanted me to come by and where to meet her. I message her again to check in, no response. Days go by and I assume she no longer needs/wants my services. I get a phone call the day of when I would’ve interviewed with her and she’s very hostile saying “you’re supposed to be at my house right now” and I told her that she didn’t respond so I did not know that. She accused me of lying about responding to her message and said I didn’t provide proof (she never asked for it). She left me a bad review so I responded to her and told her respectfully that she needs to not drag my name through the mud about this when it was her that failed to check her app. She claims I should’ve called or just shown up to her house and that’s not how you do business without solidifying plans first. I asked customer service to take down the review and they sided with the parent saying I failed to do my part. Didn’t remove the review. On another instance, I had a mother try to scam me essentially for free baby sitting by literally never coming home. She messaged me last minute to babysit and said she would be forever grateful, I told her I could but I needed to bring my puppy cuz she’s on antibiotics and if I couldn’t then she would have to find another sitter. She said that was fine and her kids would love to play with the dog. We agreed on 3.5 hours of baby sitting. I arrived at her house and ate something small in my car before coming in so I could have dinner when I left. The children were fine for the most part, some temper tantrums here and there but to be expected. The night dragged on and the mother was responding to texts but she was not coming home at the agreed upon time. I told her I could not stay later than what we talked about as I had a job to clock into in the morning. I also hadn’t had dinner, only the something small in my car. She’s like “oh I’m so sorry! Would you like me to bring you something back?!” I said no, I had food. She just needed to come home. Still she was late and not planning on coming home anytime soon. I told her I needed to go as I had been there for at least 5.5 hours at this point. I ended up telling her if she didn’t come home, I’d be contacting police because she was partying and not respecting my time. Children were asleep by this time (I left) and yes I was wrong for this as there were underaged kids which I see the fault in but the next morning she messaged me saying I was such a life saver but then flipped the script and said she wanted to asked me about something that happened that night in which I hit one of her kids. That is 10000% false and untrue. She claimed she had proof, I asked her for the proof. Crickets. She wouldn’t answer my phone calls and claimed to be a DV victim fleeing from their dad (not saying she isn’t) but it’s ironic that’s brought up at a time where protecting your children should be your priority as a parent especially as a mother. I asked her why she didn’t come home if your daughter told you last night that I hit her, no response. She claimed her daughter might have been dramatic but personally as a parent, I’m not taking any chances. There will be someone present asap for clarification. She absolutely refused to pay me until I threatened to take her to civil court for the issue. She said that was a bad idea on my part because I wouldn’t want a recording of me abusing kids to be played in front of a judge. I told her please bring all the recordings you want because you won’t find me or my voice on any of them. She also claimed that she regularly pays her sitters MORE than what I’m asking because I then told her she just didn’t want to pay me. She was trying to get one over on me and it wasn’t working. I eventually got paid but it was a whole ordeal and I ended up reporting her. She read the review from the previous lady and decided that she was going to try to drag my reputation even more because that lady set the tone that I was already problematic. Again, support did nothing. I reported her and made a post in the Facebook group for UrbanSitter (which I knew would get taken down immediately) but it was to warn people in the area to not babysit for her and to be careful of her BS. They deleted my post and banned me from the group but I still keep the screenshots from 4 years ago for anyone and everyone who considered using this platform. There was a lot of interaction with the post and other sitters saying the mom is full of it. It is absolutely garbage and they do not care. Money is money to them, which is fine but you will not be tarnishing my name.
The caliber of babysitters we have found on this website is, without question, leaps and bounds better than any other source we've used. We have consistently been satisfied by how communicative, empathetic, and trustworthy our sitters have been.
(UPDATE TO MY INITIAL COMPLAINT) I re-read your policy and noticed that nowhere does it explain WHEN AND HOW an Urbansitter sitter's account is to be removed from hidden status. I had my membership renewed only a month ago and again, as aforementioned, this is my sole source of income so being able to use my account again is vital. Your prompt response is needed here. *******************I could have given a 5 star rating to Urbansitter a month ago but ever since they hid my account (equivalent to blocking my account so no parents can see my profile and I cannot respond to ads) and I tried to send them numerous messages about this, ALL OF THEM WERE COMPLETELY IGNORED AS IF MY MESSAGES AND I ALL DO NOT EXIST. My account was renewed last month and this is my sole source of income. I lost hundreds of potential clients for much-needed money to support my household just because of this blockage. One thing I noticed is that there is NO explanation of when my account won't be hidden any longer. Can you please show me where exactly in your policy pertains to my situation? I have 5 star reviews from many clients which includes repeated bookings, have a Master's degree and many years of both teaching and providing high-quality educator caregiving to my name and am being treated just like a scam artist. Obviously, you do not care at all about my presence on Urbansitter of providing high quality care to clients nor my huge loss of income. I am going to be resorting to help from my lawyer friends as well as current Urbansitter clients to speak with you soon if I do not receive an immediate response.
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