urthbox.com

3.9
3.9 Based on 201 reviews

A MONTHLY COLLECTION OF HEALTHY SNACKS, BEVERAGES & MORE!...

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Average Rating

3.9

/
5

201 Reviews

5 Star
68%
4 Star
4%
3 Star
0%
2 Star
2%
1 Star
26%

Filtered Reviews

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Review Time

Isabel
Stress free cancellation

I appreciate that cancellation is straightforward and does not require unnecessary steps or phone calls. I tested the service for a couple of months to see if it fit my lifestyle, then decided to pause it, and the process was smooth and stress free. There was no pressure, no upselling, and no complicated forms to fill out, which made me feel respected as a customer and more likely to return in the future.

5
Date of experience: Mar 02, 2026
Hannah
I bought a box as a birthday gift

I bought a box as a birthday gift, and it turned out to be one of the most unique presents I’ve given. The surprise factor makes it feel personal and thoughtful.

5
Date of experience: Mar 01, 2026
Lauren
Unable to cancel subscription… no order…

Unable to cancel subscription… no order number… no receipt of purchase

1
Date of experience: Feb 28, 2026
A refreshing discovery

I’ve tried a few subscription boxes before, but this one genuinely stands out in ways I did not expect. The variety feels intentional rather than random, and every item seems carefully selected to complement the others instead of being thrown together. I discovered snacks I wouldn’t normally pick up at the store, and many of them quickly became new favorites in my daily routine. It made healthy snacking feel exciting instead of routine, and it completely changed the way I think about convenient food options.

5
Date of experience: Feb 27, 2026
Megan
Care in every detail

The packaging was neat and secure, and everything arrived fresh and in perfect condition. Each item was carefully arranged inside the box so nothing was crushed or damaged during shipping, which shows real attention to detail. You can tell there’s genuine care put into assembling each box rather than just throwing items together, and that extra effort makes the entire experience feel more premium and thoughtful from the moment you open it.

5
Date of experience: Feb 26, 2026
Jeanette
Scam

I ordered a free box, just paid shipping. They didn't deliver it when it was supposed to and when I contacted them there was nothing they could do. Then it magically got delivered. Some of the items in the box were expired and again, nothing they could do. Skip this. It's a scam in my opinion. If I had paid $60 for this box I would be so upset.

1
Date of experience: Feb 18, 2026
Keith Martin
Failures on Several Levels - Expired food, no response and more

Received packages that were past their expiration date. No way to get a refund once service is billed. NO EXCEPTIONS - regardless of their failure.Web site does not allow change of delivery address. Sent 3 emails via their website contact with no response

1
Date of experience: Feb 13, 2026
Jennifer Bruno
Beware--Worst experience

Beware-Worst experience. I ordered a 6 month subscription as a gift to my parents. The first box was half full of expired items and the other half didn't taste good. I was embarrassed. I contacted the company and asked them to immediately cancel the rest of the subscription. They took a VERY long time to reply and told me there was nothing they could do except transfer it to another person! I explained that I don't know anyone that would want expired and not good food. I asked them to confirm that they wouldn't send my parents anything else and asked for a manager to email me. Two days later I received notice that they shipped another box out!! The management team emailed me back two weeks later stating that they don't offer refunds and that to make me feel better they would, " as a courtesy" upgrade one time to the larger size box!!!!! So now my parents keep getting more and more JUNK. They have received 3 boxes so far-ALLLLLLL with expired and gross items. This is truly bad business.

1
Date of experience: Jan 11, 2026
Evan Murray
Responsive customer service

I haven't actually tried the product yet but I reached out with concerns about the subscription automatically renewing. They responded quickly and took care of that for me, and were very pleasant about it.

5
Date of experience: Dec 20, 2025
ameliarose
Non existent customer service

I have tried for days to contact customer service about an address change and they refuse to respond to voicemails or emails. Their own obscure checkout process meant an incorrect address was pre-populated (not even mine!), but there was no way for me to see that until after checkout was complete. There is no way to reach customer service if you have any issues with this company. They take your money and run!

1
Date of experience: Dec 16, 2025

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