Name: urthbox.com
Telephone: 8889598277
Rating: 3.9

survivals198839 Guest

Terrible

Terrible! They told me if I paid the expedited shipping they would have it there in 4 days but the email they sent me said it would go out in 11 days!! Not acceptable! They wouldn’t let me cancel the order because they said they couldn’t get ahold of the warehouse… really????!!! Terrible service!

Date of experience: Feb 04, 2025

Jessie Clark Guest

1 year ago

Excellent customer service, yummy treats

Valleri was quick to respond and accommodated my request to change my urthbox from vegan to protein plus. I must say I was very impressed by the assortment of goodies in my vegan box. Nice variety and so far all the snacks have been yummy. It’s kind of like Christmas every month!

Date of experience: Jan 29, 2025

TwinsHD74 Guest

1 year ago

Great customer service

Great customer service! I ordered the vegan box for 3 months to try it! I asked if I could change to classic for my next two boxes, no problem they said!

Date of experience: Jan 29, 2025

Drew Guest

1 year ago

Helpful customer support

I had a problem with a subscription and Urthbox customer support helped me out quickly, thoroughly, and kindly. Thank you!

Date of experience: Jan 24, 2025

Charlyne Powell Guest

1 year ago

Customer service was exceptional

Customer service was exceptional. Valeri was immediately responsive and thorough! Highly recommend this company!

Date of experience: Jan 24, 2025

Cletus Rogers Guest

1 year ago

The idea was great

The idea was great. Took money quickly never received box. Company tried to blame ups. Refused to reimburse. Asked me to do the work to find out why the box didn’t get delivered.

Date of experience: Jan 20, 2025

Julie Baker Guest

1 year ago

Valleri was wonderful

Valleri was wonderful! Professional, courteous, helpful and patient! She was able to assist me in resolving an issue I had and placing my order. Many thanks!!

Date of experience: Jan 13, 2025

Philippa Powell Guest

1 year ago

Super sketchy

I ordered weeks before Xmas and a week after new years the product still hasn’t shown up. They shipped through some garbage 3rd party company that takes weeks to ship compared to usps, what would take a couple of days. I also only ordered one box and when I logged in to check my shipping I was signed up for a monthly account, not what I ordered.

Date of experience: Jan 02, 2025

Pere_Nawel78 Guest

1 year ago

Do not order from this company

Do not order from this company. They sneak in auto renew language when you think it’s a one time purchase and say too bad if you try to cancel immediately. Very deceptive and dishonest company.

Date of experience: Dec 23, 2024

VS39 Guest

1 year ago

DO NOT ORDER

I placed an order and immediately canceled it because it would arrive when my son is out of town. They still charged me and sent the order and basically replied, "too bad".