Review Time
Experience so far:Deliver times aligned with me receiving the card quickly, so purchased it.BE WARNED: do not add on at least 1/3 working day per correspondent.Hear is my email thread to customer services, initially asking what’s taking so long (still no reply from last email - names/positions partially hidden due to review restrictions)On 12 Sep 2025, at 23:29, N**** B****Hi Bradley,This is N**** stepping in to assist you.I'm sorry for your confusion, and hope I can explain our process belowAll our delivery speeds are post production, and because our cards are customisable products, there is a 1-3 business day production period before the cards are shipped. For rush orders, we do have to option to choose Expedited Processing and Shipping but I do not see that selected on your order or it would have been filtered to that queue.Our processes are highly automated and are ordered first in, first out. So when you make changes for example, your order goes to that queue and the time between replies depends on how many orders are in front of you. Your order is already in production and I have upgraded the priority so it will be shipped on Monday.I hope this helps.Warm regards,N**** B****C******* S****** M******V1CE - UK | US | UAEDate: 13 September 2025 at 06:22:08 BSTTo: supportSubject: Re: Teams EnquiryGood morning,Thank you for the email.“ Expedited Processing and Shipping “ was not, and is not a selectable option.Close to 6 hours between my stating that the design (which I did myself to save time) was ok and conformation of the receipt of that message.And again close to a 6 hours for a single edit (that I edited). It doesn’t matter which metric you want to use, that is woefully subpar in a world of automation and speed.12 hrs how’s between purchase and design approval for a single edit that I made. (And a single question)The card was needed to be received on Monday, hence purchasing Friday morning, being shipped on Monday is of little consequence.I feel I have no choice but to for-warn others by leaving a review of the process. Kind regards
They say they are the only company in their field to offer a money back guarantee however mine simply does not work. I have contacted numerous times but told to send videos of how I tap my phone. How annoyingly daft!! They can see it has not been used surely by their system. I don’t see why I should have to be out of pocket by their faulty product. I took these to a craft fair and was left looking daft as they simply did not work on anyone’s phones. Pointless Also, I notice they offer incentives for good reviews so I suspect this is why they have positive. I shall be disputing the transaction and reporting to trading standards. blatant scam of a company!! Said to speak to operations manager but they will not put me through to them. Really annoyed with company now so disputing with bank and reporting.
The cards look fantastic and the design and delivery process was simple and quite fast. Really well handled.However, trying to get a team of 6 activated on the online platform has been nothing short of a frustrating mess. I'm also a tech CEO so I'm no slouch with using an online platform.Help centre articles are out of date. No clear path showing how to setup properly. Bugs in the system making it very difficult. I've been at this for 3 days now and still its not working.Customer service is very slow to respond. Helpful when they do respond - but the claim they have 24/7 support is complete rubbish.If I don't get support soon I will need to cancel the whole contract and send back all 6 cards and go to another provider.
We have paid for Plus Unlimited plan. We defined an admin with all privileges. But main sections are not available for admins!I have contacted them. After about 1 hour of explaining they understand that there is a problem on their side. But they didn't get back to me nor fix it after 4 days.Even after four days they don't reply to my following up messages.The idea is good but the implementation and support is awful
I gave V1CE a try and honestly, I’m really happy with it. The card looks great and it’s super easy to use — just tap it to someone’s phone and my info pops up. It definitely beats carrying a bunch of paper cards around. Setup was smooth. It’s a little pricey upfront, but it feels worth it when you realize you’ll Probably never need another business card again. Definitely recommend if you want something a little cooler and more modern!
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