Review Time
Customer service is truly terrible! My supposedly unique cards and QR codes were assigned to a new user, rendering them useless and showing incorrect information. I have been trying to contact V1CE but have been getting nowhere—just an endless string of unanswered questions and broken promises.I have been promised a manager would be in contact with me for the past 2 days, but they instead hide behind their customer service agents. I can't get an explanation about what has happened to my cards nor any proper information about when my new cards will arrive.Despite the seriousness of the issue, V1CE has shown that it does not care about or value its customers. I would honestly avoid them; if you run into any issues, they are unlikely to act.
Reached out since I had a feature request. Turns out there a workaround already existed where I could add the feature I was after. John, my V1CE rep, was prompt and thorough, adding a bunch of screenshots to make sure I understood what I needed to do. Can't ask for more!
John Rex helped me set up my V1ce business cards, and I have to say he was brilliant. He was very patient, guiding me through the process step by step. His professionalism stood out, and he went above and beyond to make sure everything was perfect. I’m very impressed with his customer service!
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