Review Time
I recently ordered name cards from this company and am deeply disappointed with their service and quality control. Due to a shipment delay, I received my cards later than expected. Upon returning from an overseas trip, I discovered that the cards were severely bent, likely due to inadequate packaging. The envelope lacked sufficient stuffing to protect the contents, resulting in significant damage.When I reached out to the company, they refused to take responsibility, citing that the issue was reported more than 7 days after delivery. Despite the fact that the damage was clearly due to their poor packaging, they only offered to reprint the cards if I paid for delivery again. This is unacceptable, as the problem was entirely on their end.Overall, this experience has been extremely frustrating, and I would not recommend this company to anyone looking for reliable service and quality products. They failed to meet basic expectations and showed a lack of accountability when issues arose.
I am a technological illiterate, I had 0 idea and intuition about how to set up my products. I have my default settings to font size 400 and voice assist, just to give you an idea. The John Rex took the time to go step by step and hold my hand through the setup process, patiently giving my options to solve minor issues that came up (most were due to my ignorance and lack of knowledge about mobile devices). We were able to get one of the products set up, but John did not stop there but went through the motions with me to make sure that I had remembered how to do it. Fabulous customer service.
Shocking! Bundle items turned up; the lanyard was the only decent item. V1CE NFC CARD - Blurry imaging and printing, off-centre, enough said!KEY RING & FOB - Shocking! It turned up all rusted and damaged. It looks like it has been sitting at the bottom of the sea for the last year! Customer service - sent pictures, and after waiting a lifetime for our reply, I was told to return the items at my own expense, and we will replace them! Since when is the customer responsible for paying for damaged, unserviceable items or lack of quality control? I requested a refund and was told items must be paid for still by the consumer and paid for. Next steps: The Consumer Rights Act 2015, which replaced the Sales of Goods Act 1979, is all that I am going to say. I will not be contacting this company or using this company again as it seems to not be taken seriously! To that end, these pictures will be going viral on our website and social media platforms by the close of play today.
I signed up for V1CE over a year ago and haven't used the technology since that time. I recently changed jobs and have found that this is a better way to pass along my contact info. I needed to redo my profile and gain access to the key fob but couldn't access my account info to do so. John was very helpful in getting me set up with instructions and actually updated my profile with my permission, saving me a huge amount of time. Thank you, John!
Dear Colleagues, I am working with John Rex from Philippines on this business cards request, preparation, amendments, activation and think he is the best and fantastic! Thank you. I am working with him since one year. He is always so kind, fast, polite, precise and hard working that for me is the best help and person who ever can dream for and imagine.Daniela FurnadzhievaHuvepharma EOOD
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