Review Time
Nelli deserves a promotion. Phenomenal basic service that’s rare to find these days.I emailed about a change to my original order, and Nelli ensured everything was handled quickly and professionally.I’m excited to receive my new metal business cards in time.Thank you, Nelli.
Signed up for what I believed was a free trial, which actually required a £9.99 upfront payment. The issue isn’t the trial fee — it’s that the annual subscription charge was not made clear or prominent at the point of sign-up, and no reminder was sent before the account converted to a paid annual subscription.When I contacted customer support immediately, a refund was flatly refused, with responses repeatedly pointing to “terms” rather than addressing the lack of clear disclosure or notice. This left me having to raise the issue with my bank instead.Overall, the experience felt misleading and inflexible, and customer service was unwilling to resolve a genuine dispute reasonably. I would strongly advise others to be extremely cautious and to read everything very carefully before entering card details.In reply:Thanks for replying.To clarify for anyone reading: I’m not disputing that terms exist. My issue is that the annual billing and renewal were not made sufficiently clear or prominent at the point of sign-up, and no reminder was provided before the subscription converted to an annual charge.The £9.99 payment was presented as part of starting the trial/free card, not as a clear indication of an imminent annual subscription. Once the charge was taken, I contacted support immediately and requested a refund, which was refused.The matter is now being reviewed through my bank’s dispute process, which assesses whether consent was informed and clearly obtained, not simply whether terms exist somewhere in the flow.I’ve shared my experience so others can make an informed decision and take extra care before signing up.This is V1ce’s business model1️⃣ Refunds are a business decision, not a fairness oneFor subscription businesses like v1ce: • They expect a high percentage of people not to use the service • The revenue model relies on trial → forget → annual charge • Refunding people who complain would: • Cost money • Increase refund expectations • Encourage more people to askSo the default policy is:“No refunds, point to the terms.”Support agents are usually not empowered to override this.⸻2️⃣ Digital services = “no marginal cost”From their perspective: • You could still use the service • There’s no physical product to return • They treat access as “delivered”, even if unusedSo they argue:“You’ve received what you paid for.”This is a commercial stance, not a legal conclusion.⸻3️⃣ They rely on contract technicalitiesThey know that: • Most people won’t challenge • Many banks won’t pursue chargebacks aggressively • Consumers often assume “terms = final”So they lean heavily on: • “You accepted the terms” • “No refunds per policy”Even when disclosure was weak.Reply 3:Thanks for the update.Just to clarify for anyone reading: I have no issue returning the card if that helps resolve this fairly. My intention was never to obtain something for free — it was to try the service and cancel when I realised it wasn’t for me.My concern remains that the annual subscription charge was not made clear or prominent at the point of sign-up, and no reminder was provided before the charge. When I contacted support immediately, I asked for a refund and was refused rather than being offered a return option.If returning the card allows this to be resolved reasonably, I’m happy to do so.Edit:Now they have refused a refund and since changed their website to include a yearly billing note in places it wasn’t before, when I signed up! Now they have also cancelled my whole subscription and kept the subscription fee! This is surely theft? I will be taking V1ce to a small claims court as this company needs to be shut down
Overall Rating: ⭐ (1/5 Stars)THE BOTTOM LINE: This company presents itself as mature and established, but the experience shows otherwise. Between the deceptive pricing, unauthorized charges, defective product, poor communication, and complete failure to resolve any issues, V1CE has been one of the worst vendor experiences I've had.I cannot recommend V1CE. After two months of dealing with this company, I have a defective product, unauthorized charges totaling $166.49, and zero resolution despite multiple documented promises.THE PROBLEMS - A COMPLETE BREAKDOWN1. DECEPTIVE PRICING PRACTICES ❌Signed up for £5.99/month plan as advertisedPricing "changed overnight" to £119.99/year (double the annual cost)Their app and website STILL showed the old pricing - classic bait and switchWhen I called this out with screenshots, they claimed the monthly option "doesn't exist anymore for new subscribers"Despite multiple confirmations that I'd keep monthly pricing, they charged me for annual anyway2. UNAUTHORIZED CHARGES - $166.49 TOTAL ❌October 8, 2025: $8.06 charge on account that was supposed to be merged and refundedPromised refund NEVER ISSUED - confirmed with my bankNow in formal disputeOctober 12, 2025: $79.52 for physical cardCard arrived defective and poorly printedQuality does not justify the premium priceNovember 8, 2025: $78.91 unauthorized annual chargeWas told my trial would be "extended"Instead, charged for full year without authorizationContradicts all prior email communications3. DEFECTIVE PRODUCT ❌Physical card arrived poorly printed and defectiveMultiple design rounds needed due to near-errors (almost printed wrong color)For reference: Circo sells equivalent cards for $30 vs V1CE's $79.52Quality does not match the premium pricing4. TERRIBLE CUSTOMER SERVICE ❌Support only available during UK hours - massive delays for US customersNo weekend support despite urgent timelinesCommunication is consistently confusing and contradictoryMultiple promises made and broken:"We'll refund the $8.06" - Never refunded"You'll stay on monthly plan" - Charged for annual"Trial will be extended" - Charged $78.91 instead"Accounts will be merged" - Billing chaos continued5. MISSED THE ENTIRE PURPOSE ❌Ordered card specifically for Austin conference networkingAlso planned to use at F1 Paddock ClubDelivery delays (1+ week) + design issues meant card arrived AFTER both eventsThe product completely failed to serve its intended purposeTHE TIMELINE (So You Can See How Bad This Really Was)Early October: Order placed for $79.52 cardOctober 8: Charged $8.06 on wrong account, promised refund (never received)October 12-15: Multiple days fixing design issues, timezone delaysOctober 12: Almost printed in wrong color (silver instead of gold)October 15: Confirmed on monthly plan, told accounts mergedOctober 17: Told "actually it's annual now" despite previous confirmationOctober 20+: Card finally arrives - defective quality, missed both networking eventsNovember 8: Unauthorized $78.91 annual charge (was told trial extending)November 17: Still no resolution, no refunds, no response to final demand letterTWO MONTHS of problems. ZERO satisfactory resolution.WHAT V1CE SHOULD HAVE DONE✅ Honor the original pricing advertised when I signed up✅ Actually issue the refund they promised multiple times✅ Not charge for annual subscription without authorization✅ Deliver a quality product on time✅ Provide clear, consistent communication✅ Respond to customer complaints with actual solutionsThey did NONE of these things.BETTER ALTERNATIVESCirco - Physical cards for ~$30 (vs V1CE's $79.52), better monthly pricingHaven't personally used them yet, but pricing is far more reasonablePopl, Mobilo, Linq - Other digital business card options worth researching before choosing V1CEMY ADVICE TO POTENTIAL CUSTOMERSDO NOT USE V1CE if:You need reliable customer service (especially US-based)You expect transparent, honest pricingYou need your product to arrive on timeYou want a company that honors its commitmentsYou don't want to deal with unauthorized chargesTHE BOTTOM LINE: This company presents itself as mature and established, but the experience shows otherwise. Between the deceptive pricing, unauthorized charges, defective product, poor communication, and complete failure to resolve any issues, V1CE has been one of the worst vendor experiences I've had.I have disputed all charges with my bank and am filing complaints with consumer protection agencies.
Card took longer to deliver but looks good when received. Only suggestion is to be careful if your hands get anything greasy on them as they will smudge the card and looks odd when presenting to people. Big gripe - only the QR code works. The tapping doesn’t work despite resetting etc. not really worth the money overall.
Very clunky system that just didn't fit with our business model. Tried to cancel my subscription for the coming year, raised from £49 - £117, despite zero use and from what I can see, no warning. Lo and behold, you cannot cancel the forthcoming year and receive a refund. I despise these types of tactics; all the promises of excellent customer service and satisfaction guarantee are just headlines. Read the small print before taking your chances.
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