Review Time
I reached out to the support team as I urgently required a specific 12-pocket binder due to a unique purchasing opportunity that greatly enhanced my collection. A representative named Gloria truly went above and beyond to assist me when that binder was out of stock in the main stores. She promptly provided me with a lead from a lesser-known retailer in Germany, complete with a direct link. The binder was priced reasonably, and there was only one left available. I had to act fast to secure it. I don’t usually write reviews, but this outstanding level of customer support definitely warranted one.
I encountered a problem with a binder where the cards didn't fit the slots properly. I reached out to the company, and they quickly resolved the issue by sending a replacement binder. This was one of the best customer support experiences I've ever had, reinforcing why they are leaders in the industry.
I had a problem with a binder where the cards didn’t fit the slots properly. I reached out to the support team, and they quickly resolved it and sent a replacement binder. This was one of the best customer support experiences I’ve ever had, which reinforces why they are leaders in the market.
Apart from the fact that their products are FAR superior to others in the market at comparable or lower prices, their customer service is phenomenal. Responses come swiftly within a couple of business days, even for requests rather than problems (e.g., asking for a first edition binder after significant loyalty and missed drops versus order issues). I have always purchased binders here and will continue to do so.
I ordered several items this year and it started off well, which is why I repeated my orders. However, the quality is really deteriorating now - the second to last binder had damage on the plastic sheets, almost as if they had been punctured. The latest binder I received today has a dead insect trapped inside one of the plastic sleeves. I've reached out to customer support (through their AI bot), and I'm awaiting their response.
I’ve ordered multiple binders over the years. Their quality is unmatched, and I wouldn’t trust any other service with my collection, considering I have cards valued in the hundreds. Although they can take a long time to fulfill pre-orders, sometimes months after the release, their customer service is exceptional. I had an issue with a binder where the stitching was faulty. I emailed support, and within hours, they replied stating they would send a replacement, with no hassle.
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We provide collectors, players and investors of all ages, abilities and backgrounds with player-refined, meticulously designed, premium-quality products.
A shared obsession for cards and a passionate, heartfelt belief in their power for good and ability to unite people, is a creed Vault X live, promote and do business by.
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