Review Time
My binder arrived damaged (fabric was scratched off for 1cm) and i mailed the customer service; not for a refund or a new one but just to let them know that there might be more damaged binders in the same batch. I almost immediately got an answer back from Shireen who was so kind and sent me another one without even asking! I can’t say anything but good things about VaultX!
Order arrived damaged, just wanted a refund or replacement, they first told me to take it up with royal mail myself, after some back and forth they were now going to open up a claim with royal mail. Still no word on whether I'd recieve a refund or not. Just want to return the product but they wanted me to take pictures/open the product with no garuntee I would get a refund. Costing me more of my time than the product at this point. (ALSO! only 5* reviews on here but 3.8 average definitely been deleting their bad reviews, will check on mine to make sure it doesn't get deleted too).
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We provide collectors, players and investors of all ages, abilities and backgrounds with player-refined, meticulously designed, premium-quality products.
A shared obsession for cards and a passionate, heartfelt belief in their power for good and ability to unite people, is a creed Vault X live, promote and do business by.
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