Review Time
Really disappointed with the purchase experience from Vehla. Ordered on the 12th of March. It is now the 25th of March. I just received my order and they only shipped one pair of glasses so I’m needing to chase them up again. The customer service team take days to reply.
Really disappointed with the purchase experience from Vehla. Ordered on the 12th of March. It is now the 25th of March. I just received my order and they only shipped one pair of glasses so I’m needing to chase them up again. The customer service team take days to reply.
I am extremely disappointed with Vehla Eyewear. I have purchased from this brand twice, and during my second purchase, the items did not meet my expectations at all. Unfortunately, what followed was even more frustrating.I contacted the brand hoping to exchange the items or receive a refund. A customer service representative, Dee Arro, responded stating: “I can confirm that a promotional code was applied at checkout. As outlined in our returns policy, orders placed using promotional offers are not eligible for returns, and exchanges are generally not offered in these cases.” I was also directed to their returns policy page.This policy was not clearly communicated during checkout, and I genuinely believed this restriction applied only to final sale items, not any purchase using a promo code. Because of this lack of transparency, I feel completely misled and taken advantage of.I truly wish I had read the reviews before purchasing. PLEASE READ THE REVIEWS. Save yourself the stress. Based on my experience, this is not a customer-friendly or genuine company.
Do not buy from Vehla. In hindsight, the red flags are there (very high bought IG follower base, all IG influencers, lots of deleted comments, no response, no contact details, no refund Policy) I have just followed them for so long and didn’t look into it again before making my purchase. Their sunglasses are SHEIN like products, actually identical. All they have done is add their own logo onto the very very cheap fabrication sunnies (Shein sells them for $2-$3), the case etc and slapped it with a hefty $250 price tag. It’s disheartening and unethical. I’m so disappointed. I will be filing a complaint with ACCC and Amex to dispute the charges.
I ordered two pairs of sunglasses during their “2 for the price of 1” promotion. When they arrived, I was shocked at how tiny they were. They look smaller than on the photos online — They only seem to “fit” Instagram models with filters, which now feels very misleading.The quality seems cheap, and it genuinely looks like the packaging costs more to produce than the sunglasses themselves. I doubt they cost more than a few euros to make, yet they are sold at a heavily inflated price.The worst part was the return policy. When I asked to exchange one of them, I was told that returns were not allowed because of the promotion. But this so-called “promotion” has been running nonstop all year — which means this is simply their normal pricing strategy. Legally, that means they cannot refuse a return, since the price is not actually temporary.So now I’m stuck with two overpriced, poor-quality pairs of sunglasses. Between the misleading photos, the sizing, the quality, and the return refusal, this was a very bad experience. I definitely do not recommend buying from this brand.
Total SCAM DO NOT BUYthey exclude promotional offers from their returns policy. But if you don’t select the 2 for 1 promotion it automatically gets added to your basket the minute you add a second pair. There is no way to add two glasses without the promotion. They then refuse to honour return policy even though you never authorised use of the offer. DO NOT BUY. I have taken a video of how the offer gets applied automatically and sent it to the company. Misleading and Deceptive sales tactic
Total SCAM DO NOT BUYthey exclude promotional offers from their returns policy. But if you don’t select the 2 for 1 promotion it automatically gets added to your basket the minute you add a second pair. There is no way to add two glasses without the promotion. They then refuse to honour return policy even though you never authorised use of the offer. DO NOT BUY. I have taken a video of how the offer gets applied automatically and sent it to the company. Misleading and Deceptive sales tactic
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