Review Time
The bed sent to me had missing parts and nothing was mentioned about missing parts as well, hence when I lie down on it, it was bent from the centre and the start in the middle. I am editing my experience as Thimares was really helpful in resolving the issue and took full responsibility of the issue and helped me until the end. Though unfortunately the missing parts were not available but the service level and willingness to help is outstanding. I would like to mention it to vidaXL that people like Thimares are a real asset for your company as her assistance totally turned my perception about your business.
Terrible service, not only it took a very long time for the delivery to be sent, I never received it.I asked for the courier to contact me via phone, they never did and always said they tried to deliver the package but it was just not true.In the end, after many attempts of communication I had to cancel it. Don't trust this website, their agents are always making false promises and you're always speaking with a different person.
NEVER TRUST ON THIS COMPANY, TERRIBLE CUSTOMER SUPPORT EXPERIENCE. I had a terrible experience with this company. Last time, I faced an issue, and it took their representative 15 days to resolve it. Now, they have failed to deliver my order again, and their customer support is being unhelpful, asking me to handle the delivery company myself. It's their responsibility, not mine, to deal with the delivery. I have lost all faith in Vidaxl and their customer support. I kindly request a refund of my amount due to this frustrating and disappointing experience. Their customer support has been the worst I've encountered.Thankyou
Terrible service I brought a chair of this company 9 weeks ago they delivered a plug and said they delivered the chiar which they never did this was a birthday present for someone which they never got, I still do not have the chair I keep asking them what’s happened I filled all the paperwork in 3 weeks ago still no chair now I have asked for my money back and they keep coming up with excuses I am not happy also I have asked for the complaints book 9 times which they will not send, the service is terrible not one sorry for the hassle I had and waiting in saying they will deliver this hope they do not still other peoples money like mine
I've bought twice from VidaXL. First purchase, a part was missing. Customer service was great in sorting the problem and I am now just waiting for the replacement part. Second purchase, the item was not exactly what I was looking for. Received my refund without any problem.Customer service was prompt, courteous and very effective in both cases.
Claim your business profile now and gain access to all features and respond to customer reviews.
A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
the-logsmith.co.uk
europosters.it
g4direct.com
bedroomfurniturediscounts.com
handscraft.com
gechnology.co.uk
pedestal.com
mahetri.com
domestos.com
festive-lights.com
