Review Time
Since April 2023 I have been trying to fix a bathroom cabinet that was delivered not functioning. In June 2023 VidaXL organized it to be collected and informed me that would refund me. I informed VidaXL that the credit card/account used to pay for the item was long closed. VidaXL told me that they must first make the refund to this "closed" account and after the money is refused by the bank, they would then pay the refund to any other account I nominate. Now VidaXL asked for prove of not receiving the refund, the bank where the account was, kindly wrote to VidaXL (email them directly) saying that no money was received in the account, that accound has been long closed. However, VidaXL does not accept the bank's reply, saying that it must be in PDF format in a bank's formal letter head and hand signed. The bank has already explained to VidaXL that whoever send the money must trace it from their end, that there is no way for the bank to trace something that they haven't received, the only thing they can do is to say that it wasn't received ... already done. Obviously the bank has no further obligation with me, as I do not hold any other accounts with them and they have already written to VidaXL. Now months after they already collected the damaged item VidaXL keep saying that they have paid me, they sent the money to a closed account and they were fully aware that it was closed because I have many times told them that.
I bought a product, but as I was not satisfied with it, I asked for a refund. It took a couple of weeks, as the product had to be picked up at my place. But during those two weeks I got a super good service. The staff was very, very helpful, and kind. Until now it is the best service I ever had from an internet company.
I also can't revise my previous review. I have to say that Vida XL helped resolve an issue with a defective item, very diligently. While it took a little while to sort out, it did not cost me much time as they sent someone to collect the defective item, and in a short time, receive the replacement item.
Pretty much a disaster all the way. Shipment was scheduled to arrive on a certain day, it arrived two days early when I wasn't at home. VidaXL sent the wrong item. When I contacted them to return it and get the correct item sent, they informed me they would not ship it until the previous item had been received back in their warehouse - they estimated two weeks, and were not willing to budge even though it was their fault, so I canceled the order. They promised me a pickup on Monday, sat around all day waiting but no one came. Contacted customer service to be told that they don't do pick-ups and I would have to take it to a pick-up point myself even though I had the chat log showing where it had been promised (and even though they say they do pick-up returns on their site). However, they couldn't provide a return point and told me I would have to wait up to 12 hours for an email with a link. Called the shipper myself only to find out that a pickup was already scheduled, but for TUESDAY. Contacted Vida again, and they immediately confirmed the pick-up, but glossed over all previous misinformation as "misunderstanding." Completely unreliable, terrible customer service, either incompetents or liars ... you pick. Now I have my fingers crossed that I'll receive my refund, but honestly expecting to spend at least another couple of hours on it!
Terrible quality products but returns fairly ok.updated: the same. the products are crap. they accepted a return that they obviously should have. the product was nothing like was advertised, therefor, of course they should return the product. support was the only thing that was SEMI decent
The order and payment go as it should.The delivery is not good, the track and trace is not updated. The delivery service comes much later, and does not deliver to the address. There will be a call and if you can pick it up somewhere. You do this because otherwise your package will not be delivered. This is not only with Vida XL but with almost all courier services. The CTT is the most reliableO pedido e o pagamento correm como deveriam.A entrega não é boa, o track and trace não está atualizado. O serviço de entrega chega bem mais tarde, e não entrega no endereço. Haverá uma chamada e se você puder atender em algum lugar. Você faz isso porque, caso contrário, seu pacote não será entregue.Isso não é apenas com a Vida XL, mas com quase todos os serviços de correio. Os CTT são os mais fiáveisI hope it will resolve the problem, but it is not Vida XL who causes the problem, but o serviço de correio.the action Vida XL did, was making me feel better.
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
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