Review Time
We received a very good product but we have a small complaint. We have received missing screws in our order: Item B=3 items and item C=1 item in this article no.345663. (Batch # 2201510008)We can't finish the assembling of one of the drawers.
Bought treated pine planter boxes which arrived with normal wood screws. The panels are held together with stapled slats on inside. The staples would have rusted through in no time. I spent 25 euro in inox screws and vidaxl refunded 25 euro ( about 25% of purchase). Good result in the end.
I have purchased over in Lithuania a double bed, two bedside cabinets, a room screen. All these pieces were horrible quality. Especially the bed frame. Parts were damaged, not matching each other. Asked them for help by online chat, email. Got nothing but persuading that they will. I am going to make a big bonfire and burn the magic bed frame. By the way, VIDAXL has taken all the pictures of this magic bedframe from my emails, website on my phone. I am feeling robbed by fraudsters...
I was prepared to try to like this company even though it is down-market IKEA but when my sofa arrived with many pieces and no instructions manual I started to have major doubts. The process of getting the instructions manual through the order page did not work. Supposedly, I have to hang around for 24 hours waiting for them to send it to me via email cause either wise some bad actor might steal their design. News flash, your customer needs to be able to put your product together and hopefully with out the extra aggravation of tracking down assembly instruction. Edit: I finally got the instructions. But guess what is needed as a tool: a drill! What kind of drill! What drill bit? No, just a cartoon. Of a drill. Having just moved a drill is not part of my tool box yet. It is an unusual item for a flat back self assembly.
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A vidaXL é uma loja online internacional onde pode encontrar tudo o que precisa para a sua casa, jardim, garagem e projetos de bricolage. O nosso conceito baseia-se na oferta de uma vasta gama de produtos que permitem às pessoas "viver bem por menos". Através de soluções simples de redução de custos que não afetam negativamente a qualidade dos produtos, conseguimos tornar os nossos produtos acessíveis ao maior número possível de pessoas. Todos os processos, desde o desenvolvimento de produtos e compras, marketing e vendas, logística e serviços de apoio ao cliente, estão nas nossas mãos. Desta forma, mantemos o controlo total sobre a funcionalidade, a qualidade e os custos dos nossos produtos.See more
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