Review Time
I have been their customer for over 10 years and use their domain as my company domain. They host all my company emails. During this process, problems often came up. The worst happens right now. On Dec 20, 2021, I saw three new emails in the notification on my phone. I didn't click them and when I accessed my email around 5pm, my inbox is empty! TLS tens of thousands of emails for the last 10 years have ALL GONE! I have been calling them and talking to 3-5 technical helps. Every time they asked me the same question to describe my problems. Then told me they don't know where my emails went. The worst is - they told me all spaces in the domain is taken so I can't receive any new emails but they don't know what takes the space because my inbox is empty!!! I'm stuck here for 30hours since 3/4pm on Dec 20, that I can't receive emails, I can't send emails, and I can't retrieve any old emails. At the meanwhile, I can't use their back up emails because there's no space in the domain to somewhat their server has saved up to Dec 17!!!!! Their solution is to ask me to upgrade my plan to expand my space. What an unreasonable and irresponsible ask of me! They told me they don't kNow where the problem is but I have to pay more to get my old emails back. I can't believe it. I'm left in the limbo and my whole company work has to stop because of malfunction of my email. I can't even send a Christmas card because I can't retrieve any of My client's email address! They told me to call me back today but I have been waiting till now nearly 10pm. Nobodycalled. The tech help keep saying they have to escalate to higher support and so far I don't see any difference this higher support has brought. All the answer I got is , we don't understand what happened, and if you want to resolve, you have to pay more... God! Who can help me here? I can't imagine the disaster of losing all my 40k-50k emails for the last 10 years! PLEASE HAVE MERCY! Please stop the money driven greed to sell more and more when you should step up to take responsibility to help your clients! I need your help to expand my space free immediately so I can receive emails now. Then you need to solve the technical question what takes up my space. If you can't locate the problem, then it's your responsibility to offer me additional spaces as much as I have purchased so I can download my old emails and resume my normal business! PLEASE!
I have been their customer for over 10 years and use their domain as my company domain. They host all my company emails. During this process, problems often came up. The worst happens right now. On Dec 20, 2021, I saw three new emails in the notification on my phone. I didn't click them and when I accessed my email around 5pm, my inbox is empty! TLS tens of thousands of emails for the last 10 years have ALL GONE! I have been calling them and talking to 3-5 technical helps. Every time they asked me the same question to describe my problems. Then told me they don't know where my emails went. The worst is - they told me all spaces in the domain is taken so I can't receive any new emails but they don't know what takes the space because my inbox is empty!!! I'm stuck here for 30hours since 3/4pm on Dec 20, that I can't receive emails, I can't send emails, and I can't retrieve any old emails. At the meanwhile, I can't use their back up emails because there's no space in the domain to somewhat their server has saved up to Dec 17!!!!! Their solution is to ask me to upgrade my plan to expand my space. What an unreasonable and irresponsible ask of me! They told me they don't kNow where the problem is but I have to pay more to get my old emails back. I can't believe it. I'm left in the limbo and my whole company work has to stop because of malfunction of my email. I can't even send a Christmas card because I can't retrieve any of My client's email address! They told me to call me back today but I have been waiting till now nearly 10pm. Nobodycalled. The tech help keep saying they have to escalate to higher support and so far I don't see any difference this higher support has brought. All the answer I got is , we don't understand what happened, and if you want to resolve, you have to pay more... God! Who can help me here? I can't imagine the disaster of losing all my 40k-50k emails for the last 10 years! PLEASE HAVE MERCY! Please stop the money driven greed to sell more and more when you should step up to take responsibility to help your clients! I need your help to expand my space free immediately so I can receive emails now. Then you need to solve the technical question what takes up my space. If you can't locate the problem, then it's your responsibility to offer me additional spaces as much as I have purchased so I can download my old emails and resume my normal business! PLEASE!
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