vodien.com

Vodien rocks!

Fast. Responsive. Customer Centric. Zero Complaints

Date of experience: May 22, 2020

Rip off

These guys charge 3 to 4 times more than others for basic domain registration - there's no real service being offered here, it's purely registering a domain. You'd have to be mad, shop around!! Competitive my hat!!Vodien charge $69.85 for a 1 year com.au domain registration.A example competitor (Crazy Domains) charges $20.99 for a 1 year .com.au domain registration.Do the math.

Date of experience: Apr 27, 2020

Victim of Quadrahosting takeover

I'm another victim of Quadrahosting being taken over. Quadrahosting responded quickly on the rare occasion support was needed. From migration, Vodien customer support and communication was so helpful, I only lasted a few days before I decided to migrate away. eg. Several rounds of communications on tickets were needed before simple things got fixed. There's plenty more examples. The Vodien response was an apology and "we take feedback seriously", but customer support was still the same. My feedback has been taken "so seriously" that a simple spelling mistake on their website, which was pointed out in a ticket to them hasn't been fixed after several weeks. Leaving has been a huge relief.Update: After two months, the spelling mistake on their main web site is still there.

Date of experience: Apr 23, 2020

fabulous

fabulous job

Date of experience: Apr 23, 2020

Dishonest and Evasive

I have been unable to resolve a problem that started in Jan 2020. I have gone through the usual levels - support hotline, support supervisor, customer experience specialist.I have asked for escalation to CEO level but have been actively and repeatedly blocked and denied.In my last encounter your staff refused to supply me with the e-mail of your CEO so I will thus make my experience public on your FB wall.Everyone should note how your support process allows escalation up 1 level only, and it is NOT immediate (meaning that unhappy customers CANNOT talk to a supervisor immediately if they encounter a useless support officer). If you request for an immediate connection it will be denied with flimsy excuses. There is no direct line to call in either - angry customers will still be subject to an annoying voice menu which does not direct them to the correct officer anyway (eg pressing 3 for billing matters ends up being answered by a technical matters person). My difficulties encountered range from:1. Package support from Gerald F being unhelpful to downright evasive and dishonest by not answering simple and direct questions such as "Confirm my existing package will expire on x date and new package will continue on immediately". All prospective customers should note their predatory policies - if you have an existing package that you want to change to a cheaper one, it will begin immediately AND NOT WHEN YOUR CURRENT PACKAGE EXPIRES - you cannot get a credit for the value remaining, and only AFTER you demand escalation of this problem will the supervisor arrange for the new package to start after the expiry of the existing one BUT ONLY BECAUSE YOU INSIST ON IT. 2. Follow up support from supervisor Christopher U being just plain sloppy, dating the new expiry of the replacement package wrong by 1 year.3. Further follow up support from Customer Experience Specialist Marinel G being incompetent and lazy by not drilling down into the problem and checking what the correct expiry date of the package SHOULD be, but asking insulting questions basically sounding like "well the expiry of the new package is 30 April 2020, exactly what you wanted, so what's the problem here?"All potential customers of Vodien should take note of what lies ahead should they ever sign up.Text below added to refer to the reply from Vodien:As can be seen from the feeble and garbled response, and addressing only the expiry date problem (you as a reader decide - was it just sloppy work or some mysterious process which does not allow the correct setting of an expiry date 12 months away).If someone provides a convoluted story about why something went wrong, as opposed to a simple and direct explanation, what are the chances that the story is a bunch of lies?Vodien basically has nothing to say about the other issues I raised.Their silence about the rest of the issues I raised speaks volumes about how screwed up their staff and processes are.And....they can't even get my name correct. Attention to detail? Fail!

Date of experience: Apr 23, 2020

Good customer service!

Date of experience: Apr 22, 2020

top customer service

I always have fast assistance

Date of experience: Apr 22, 2020

Feedback

Vodien staffs are helpful and they are very fluent in their job and explanation. Thanks for all their help in assisting me especially I am not savvy in computer web setup etc.

Date of experience: Apr 21, 2020

Excellent service

Excellent service. always going the extra mile to help

Date of experience: Apr 20, 2020

If you keep on asking

If you keep on asking, I have to grade you in the grade that you expect!

Date of experience: Apr 20, 2020