Review Time
Geoff have been very helpful and clear with his assistance. He was very professional and made every attempt to make to technical issue as clear as possible when resolving it. At the same time, he did not compromise any security issues or steps that may come along the way. Fantastic experience for a less than ideal situation.
I used to be a Pachosting client before being sold to Vodien. I have been using Outlook for my emails and have been very happy with it. However, Vodien migrated the email hosting to Titan Mail in June 2024. During the migration period, we encountered numerous technical problems. Despite sending many emails to Vodien asking for help, we received no responses at all.Worse still, when it came time for contract renewal in July 2024, Vodien's customer service confirmed multiple times that I could continue using Outlook Mail under webElite because I did not want to switch to Titan Mail as it was more expensive and i also paid for the hosting website. It was not until early September 2024, when I could not receive any incoming emails, that we followed up with Vodien. They then informed me that we could not use Outlook Mail under webElite due to a technical issue.Vodien misled us into entering a contract and failed to deliver the required services, and even worse, they did not inform us of these issues. It turned out that I had to pay extra to upgrade to Titan Mail. I thought all the issues had been resolved until one day in mid September 2024 that I found that I could not access my website. When I called customer service, they told me that the extra money I had paid was only for Titan Mail and did not cover the web hosting plan, which was clearly outlined in the initial contract in July 2024.Vodien breached the contract not once but twice and misrepresented the terms of the service contract without delivering the services promised. It took me a long time and considerable effort to get customer service to answer my calls; their service was extremely poor. A lack of support, a lack of communication, failure to uphold their service commitments are my final conclusions about this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
chestertons.co.uk
www.grangeinsurance.com
galactichosting.net
bitcoinvoucher.co
schleich-s.com
luxedecor.com
energyaustralia.com.au
bigship.com
pacorabanne.com
vila.com