Review Time
I got a round trip flight ticket for €165, and I made sure to pay the extra fee to ensure full flexibility and cancellation. Nontheless, when I wanted to cancel the flight, I was reimbursed for only €90 in the form of a VOUCHER. It was "mentioned" in "terms and conditions" that the reimbursement does only include the flight fee itself but nothing else, and you'll get the refunded amount as a voucher, definitely not to your bank account. I find it awful.
I wanted to book a flight for the next day and accidentally booked for 365 days time. I told them of the mistake 2hrs later and asked for a refund that was declined. Even a cancellation fee would have been acceptable but to not offer anything for a flight 1 year away is pure greed and awful customer service.
"Loyal customers ignored – never again with EasyJet"I booked two EasyJet flights from Naples to Rovaniemi (round trip) via Volagratis for €488. Just a few days later, the exact same flights were listed on EasyJet’s own website for €370.I contacted customer service hoping for at least a small goodwill gesture – perhaps a voucher to cover hold baggage – especially since this is the third year in a row I’ve flown this exact route with EasyJet.The response? Nothing but copy-paste excuses about “dynamic pricing.” No flexibility, no care, and zero value given to loyal customers.Booking early apparently just means paying more and being ignored.Never again. EasyJet has lost two regular customers and earned a very public review on how it treats those who trust it most.
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Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
