Review Time
Before erecting the gazebo, the instructions were read, and no mention was made of the pole that goes on top of the frame before the cover is applied. Then, before we put a cover on the seams on the ends that had come away, it is not a heavy material, very light. The frame is strong, but the instructions are not very good.
Before erecting the gazebo, the instructions were read, and no mention was made of the pole that goes on top of the frame before the cover is applied. Then, before we put a cover on the seams on the ends that had come away, it is not a heavy material, very light. The frame is strong, but the instructions are not very good.
Ordered a garden gazebo. Vounot website advised item in stock delivery 3 to 5 days. After 9 days nothing arrived. I emailed Vounot and was advised that they would look into the delay. Did not receive a reply. After 11 days, I emailed again. No reply. It's now 13 days from placing my order and I still do not know if and when my order will arrive. Very poor customer service.
Purchased gazebo through Amazon. Sandbags had split. Clicked on Amazon link. Give me details for company. When I exquired for replacements. They refered me back to Amazon. Went round in circles. Now sides of gazebo have split. It can't take the slightest bit of wind. Very poor quality.. wouldn't recommend
Bought walk-in greenhouse through Amazon. Item well made and good price but parts missing. Unable to contact Vounot by phone or email - no response. Amazon were helpful offering refund on return (not realistic after erecting 80% ) but unable to replace missing parts. Vounot do not appear to offer any customer support I will not buy from them in future.
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