Review Time
Ordered a new T6.1 T30 October 2023. Heritage updated on progress a couple of times in early 2024. I was then contacted towards the end of February saying that they had the vehicle and would issue an invoice which I should pay ready for a 1st of March collection. Received the Invoice for full amount quoted, but it had the details for a T28. I contacted them and they said it was an error they made when ordering it, when I commented that they were trying to charge me the cost of a T30 and give me a T28, they offered to re-quote, and that it was the same spec. just slightly lower load capacity(as if I didn’t know) As I need a T30, I cancelled the order and then had to chase the deposit refund. The salesman apologised and said they had some T32 vans due and would be in touch with a competitive quote, no surprise I’m still waiting for a call!!
We have a mobility vehicle which required a MoT and service, I sent the vehicle for this and expected it back that afternoon - BUT NO! no one called to say it would not be back and when it returned the following day it was in a disgusting state and looked as if the Russian Army had done a full scaled attacked inside - it was dirty and most of all someones big muddy boots had left their marks; glad really that the vehicle is going back to motability this year and I do not have to clean up someone else's digusting behaviour.
Picked up our new car yesterday and when I say we were thrilled with the whole experience, that would be an understatement. Ezz went above and beyond for us throughout the entire process. Thank you so much for everything, it’s hugely appreciated and we will definitely be recommending you guys.
Horrendous. Like many others on here, they don't seem to care once you've purchased a car. They've had my car for nearly 2 weeks & have only contacted me once. I repeatedly call asking for updates & get no phone calls back. I will do everything in my power to not take my vehicle back here for anything - I've only done it as the car is still under warranty. Apart from that my advice is RUN & AVOID!!
From my first visit the professional, polite and courteous reception I received from Ben was more than you could wish for.His attention to detail and they way he explains all the different options is excellent.Everything he promised happened on time with a smile, what more can a person say.Highly recommend this dealership.
I am very disappointed about the customer service and service repair basically today I drop them a car to carrying out DSG diagnostic at 9am. They said the car will be ready in couple of hours. So I said okay, maybe by lunch time should be done. No haven’t been done so I call them at 2pm if there is any updates she said someone will call me shortly about the car, she said car is currently carrying test so I said okay. I was waiting till 17:30pm no body give a call for any updates so I call them again and ask them if the car is going to be ready today. I told her I was expecting to call me and let me know what going on if the car is getting ready today or tomorrow, no one actually cares about it. She transferred call to the guy who was repairing my car. He said the car is not ready unless t want to done some drive adaptive updates which is need to take approximately 1h so the car wasn’t ready to collect today. So after that all they have the car nearly 9h. They haven’t informed me until I call them and ask them what’s going on. I feel very disappointed either with customer service and also with repair work.!!!!!
I recently had a top class experience at Heritage WSM and in particular the customer service provided by Ezz Almohaisen . He was super efficient and helpful regarding my wife’s car . Nothing was a problem. Would certainly buy another car from him.
Having given a negative reviews 2 years ago I now am pleased to change my opinion as they have gone out of their way to provide excellent customer service always given courtesy car delivered to our home clean our car in and out every time polite .Will now be back for all mot and service and can highly recommend heritage of yeovil.Robin dumas
Very disappointed with the service. I bought a Tiguan 2years ago and it had a health check 2 months before its MOT and two wishbone bushes were badly worn and it was agreed that they would be replaced on the day of the MOT. I had an email a couple of days before to do a check in where I agreed to have the brake fluid changed and an air con refresh. It failed the Mot on something else which I had repaired. When I went to pay they hadn’t replaced the bushes (as it wasn’t an MOT failure) didn’t do the brake fluid or air con refresh? They did replace the bushes free of charge eventually thanks to the new service manager, for which I’m grateful. December 5th I phoned up because I had a problem with the steering/suspension and was worried whether the car was safe to drive I was given an appointment for 5 weeks later January 9th. I ended up talking it to a local garage who reassured me the car was safe to drive but there are 2 possible reasons for what was the problem one of which could be very expensive. The car is 2 months out of warranty. I emailed the service manager of my concerns and cancel my appointment. He said they are very busy hence 5weeks for an appointment and he wished me a happy Christmas and New year. Basically you’ve bought a car off of us it’s out of warranty TA TA
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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