Review Time
At the end of January, my Golf was in for a service, new tyres and diagnostic of my coolant system (I was constantly getting an error message advising of low coolant).The experience was OK for the most part. They did need to keep my car in over the weekend as the wheel gun was faulty, and they couldn't change the tyres as I had asked. This was not a problem as I didn't need the car until the next week. However the problem was with the diagnostic on the coolant system not being done at all. Heritage advised me that they had done a visual inspection and could see nothing wrong. They had topped up with coolant and sent the car back to me. 3 weeks later - same coolant issue arises. I topped up and monitored. Now we're at the end of May, and I had a massive leak of coolant from under the engine bay. When I called to book the car in, I was told that there were no slots available for a week. However, if the car was brought in with a breakdown recovery service, they could look at it "This afternoon". After arranging for the RAC to take me and the car to the site, I was booked in by the receptionist. A short while later, she returned to ask for my signature to authorise the diagnostic work (that should have been done in Jan), but also said that it was unlikely to be in the workshop today. Heritage don't have courtesy cars. I explained that I needed a car soon, I also had no way home at this point. My car was now behind 2 other "breakdowns" that came in before the bank holiday weekend, and the workshop didn't know when they would be able to diagnose the fault, let alone repair. I took my keys back, and am now using a different garage to do the work. The overall level of service is non-existent from the workshop and the call handling team. The receptionist was great to be fair to her, and she has been let down by everyone else connected with my experience.
I rang VW Bristol for an appointment for them to look at my alloy as the lacquer has come off. All I wanted to know was if I could claim on the warranty. I arrive, drop my car and 4 hours goes by. At this point I’m going to be late for work. I go back in, absolutely starving and annoyed, and they tell me my car is going in to the workshop at 2:10 (after dropping it in at 10) I go outside at 3:00, to find someone sat on their phone in my car exactly where I parked it at 10. Once I finally got my car back at 3:30, all they had done was take some photos. I could have done that myself! Almost 6 hours for nothing. Fuming! I’ll definitely be going to another dealer next time.
If you’re 100% sure of what you need then the site is great. However customer service is email only so it takes 1-2 days to get a reply and a conversation about a part which would take 5 minutes max by phone will take weeks to get a helpful reply
Arrived to test drive the new ID Buzz as looking to purchase it for my company. On arrival one of the sales team Steve spoke to me like crap claiming he had been trying to get ahold of me all week and I hadn’t booked in an appointment. Upon reviewing their own system he saw I did in fact have an appointment. They then couldn’t find the key for the Buzz, we waited there for 45 minutes for the keys and they were never found. I was told at the beginning of the week the van would be charged and available for me to drive at 12:30. Rude staff member and completely unorganised. A complete waste of my time when I could have been out earning for my business. Do not use this company. If I treated my customers like this I could not have a business. If any other vw dealerships would like to sell me a Buzz feel free to drop me an email.
Hi,I called them 2 times in 2 days in a row to confirm quote by phone 1st then on email to replace fly wheel and clutch kit of VW touran.Receptionist took my email and phone number every time to arrange call back from parts department however I did not receive neither any call or email in 2 days.Obviously its not Receptionist fault as she can just pass message to them.After 2 days when I did not receive any response, I visited VW whitby cars bristol my self to get quote.Service department guy ask me to wait so he can get some one from parts department to assist me.He went to call some one from parts department 4 time but no one turn up.I stood there for 15 to 20 minutes but no one came from parts department even I explained I been chasing them from last 2 days but still they did not bother.After waiting 15 to 20 minutes,I left with my query and email address again to response as I did not want waste my full day.Seems like they treat you like you need them,they don't need you. Your presence has not importance to them as a customer.Really disappointed and frustrated with third class and pathetic service.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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