Review Time
Never buy from any “Heritage” and certainly don't use Gloucester HeritageDismal customer service. Don't buy a VAG vehicle full stop, but, if necessary, certainly don't have one from these people and whatever you do, don't get work done here. Behind the VW-butter-wouldn't-melt veneer is a **FRANCHISE**, NOT VW, though this does vary depending on the narrative they're pushing at the time. Rest assured VW/VAG's customer service is also woeful, but this detail is important for the public to be aware of before it's too late. Diesel-gate is just the tip of the iceberg with VW/VAG.Another bit of context is if your VAG/VW car is of a certain age, check your COOLANT RESERVOIR for a SILICA BAG. VW/VAG and the likes of this place will happily let you and their customers continue for years continue to drive with this pointless piece of poison and then they can and will hand you a bill of thousands of pounds to get it fixed. It is a TIMEBOMB, ask any mechanic (only outside of VW/VAG). Research, carefully remove and then change your coolant just that bit more regularly. Scandalous and deceitful.Do your research into VAG reliability and ultimately, buy a Japanese petrol manual (non-turbo) with a chain belt if reliability is the main concern. Which it should be in these economic times and being vulnerable to these price gougers. Lied to about a silica bag and lied to about a perfectly functioning EGR, which "needed replacing".Check out this review at the bottom from 18 months ago on the Ombudsman website:“Awful customer service, majority of the staff are rude and do not care for you, I wouldn't recommend you spend any money with this garage, I have complained and they still will not resolve this. Don't be a fool and ignore this message, you will have nothing but problems and no way to resolve them.Volkswagen won't take ownership of the complaint as it is a franchise, be careful.”
I paid for express delivery on my order . While waiting-in the next day I receive a DPD message that they will deliver in 3 days time !!! Apart from being the worst delivery service service in the world which i would NEVER choose ; what has happened to the express part of this order ? and what else , well you cant contact anyone ! Very Very poor !
By far the worst place in history to order anything ....ordered an exhaust for my t4 it turned up in a broken box with the end pipe bent,I've sent 27 emails trying to sort the matter out ive called the number on the receipt and nobody has got back to me at all ....shocking service AVOID AT ALL COST .DISGUSTING.
The seatbelt clip broke on our car, we booked it intoin with vw heritage in Gloucester and surprisingly they confirmed it was broken. As always there is no ability to just fix at the time so the car gets booked in again. After another day we get told that yes, the seatbelt clip is broken and it needs to be booked in again to be replaced. Trip 3 to the dealer we get a call to say the clip hadn’t even been ordered so they now need to keep the car for an extra day. We got the car back after the work had finally been carried out but didn’t think to check. Today we are going out and realise they fitted the wrong clip so clearly they didn’t bother checking either. You go to an approved main dealer, pay the premium for this but clearly they don’t know their own cars. I call in to complain, there is no ability to talk to a manager either. I would like to think this is an isolated incident but it is not. A family member booked their car in at the same dealership for a service, pads and discs after Heritage had assessed what needed doing. When the car was worked on they realised they hadn’t really looked at what needed doing and the bill doubled. The additional work I am certain should have been identified from the initial inspection before the car was booked in. When the car was started it had the message on screen that an oil change was needed, despite the car being booked in for the service it was not carried out at all so it had to be booked in again for this at an additional cost.
Don’t waste your time with this company who have no respect for customers. We bought our Golf R (over £40k new) which has done less than 10,000 miles in twice in 6 months for new key batteries. Apparently this is “normal on all VWs” and they happily charge us on each occasion. We also tried to trade in the car and Heritage clearly tried to rip us off so decided to trade in the faulty Golf R with BMW instead who value customers more.
I very rarely write reviews but feel compelled to warn anyone who has bought from this company to make sure any adds on at purchase have been set up. I bought a car 3 years ago from Gloucester and paid for alloy wheels and cosmetic repair insurance totaling 800 pound, I received receipts and papers confirming purchase. Went to make a claim two weeks ago with the company you claim through to be told “we have no records for you or the car - go back to dealer”. Spoke to vw, left two messages for manager who doesn’t call back, chased again and someone did call and said he would sort it out but now nearly two weeks on and no word despite emailing them! Buy from heritage at your peril!!!
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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