Review Time
VW Yeovil. Absolutely awful service; misleading information; got hings terribly wrong and then so arrogant; I'll never touch VW or any part of their group again. I looked seriously at buying a new car; went through everything really thoroughly with them and they confirmed it all - we decided to sleep on it and called to accept in the morning, just hours later. They said they made a mistake and put the price up £2,500. Spoke to me like I was trying it on. Shocking - they don't deserve custom. If the system allowed me to give then no stars i would have - that would be justified.
I ordered a lot of parts for my Mk1 Golf at 07:30 on Friday morning (3rd May) and paid the extra £6 for next day delivery as I only had the weekend to get them fitted. At 15:30 the same day, I received a message from DHL advising me that my parcel will be delivered on Tuesday 7th May - 4 days later!I contacted Heritage parts centre to ask why my goods would not be delivered on Saturday 4th May (as I'd paid extra) only to be told 'Oh, it's next working day - it doesn't include Saturdays or bank holiday Mondays'. I can appreciate no service on a Bank Holiday but EVERYBODY works weekends! They offered no solution or assistance in any way. They just said they would refund my money when the goods were returned.. Wow, thanks...I only have this weekend to get the car back together and now it is far too late in the day to find alternative parts in time for the weekend... Absolutely awful service.
I’ve had a very frustrating experience but Tom Gronau in the Bristol office was simply brilliant. He understood the issue and assisted in finding a resolution with no issue. THAT is Customer Service and that’s what will ensure I go back there in the future. Thank you Tom.
Took my new VW Passat GTE in to Heritage VW in Westbury, Wiltshire for its first service last Friday (£215 for an oil change!!). Whilst in they said that a VW software recall would be completed. When I tried to access CarNet from my smart phone next day it was just showing ‘system error’, marvellous! Called the Westbury garage on Monday and was asked to bring the car back at 13:00 the next day. Another few hours off work but let’s get it fixed I thought. Arrived at Heritage VW Westbury to be told, quite off handedly, they were to busy to look at my car!!!! What!!!! I won’t be going back, furious at such rubbish customer management.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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